Veterinary Receptionist

Linnaeus; Stratford-upon-Avon; Presencial; GBP 16 000 - 19 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Holiday entitlement

CPD funded

Staff discount

Life assurance

Sick pay enhanced

Family leave

Cycle to work

Pension scheme

Wellness program

Employee assistance

Eyecare voucher

Free flu jab

Referral bonus

Resumo da oferta

Linnaeus is offering a part-time Veterinary Receptionist role in Stratford-upon-Avon, supporting a busy veterinary practice. You will welcome clients and their pets, manage the diary, handle inquiries by phone and email, and assist with various reception duties while supporting the team.

We expect prior reception experience, a customer-focused mindset, and a willingness to grow professionally through funded training, including BVRA courses.

Qualificações

• Previous reception experience is essential.

Responsabilidades

• Welcoming clients and their pets in a warm, professional manner
• Managing the diary; booking in appointments and surgical procedures
• Answering a range of client questions via email and telephone
• Pro-active communication between clients and colleagues to ensure the day runs smoothly
• Administration duties e.g. scanning paperwork, filling in forms etc
• Processing prescription requests
• Taking payments
• Promoting offers and services
• Ensuring that reception is clean and well-stocked

Conhecimentos

Reception experience

Customer service

Descrição da oferta de emprego

Job Title: Veterinary Receptionist

Location: Stratford-upon-Avon

Salary: £26,701 pro rated to £17,522.53 per annum

Job Type: Part Time - Permanent

Hours: 26.25 hours Wednesday, Thursday and Friday. Hours are between 8:15am-6pm or 9:15-7pm, with 1 in 12 Saturdays at our Warwick branch (08:30-5:30pm).

We have an exciting opportunity for a Receptionist with Avonvale vets in Stratford upon Avon!

We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team.

This is a busy and varied role so previous experience in a reception role is essential. Ideal applicants will want to grow within the role, and we offer funded training, including courses with the BVRA, to support this.

Roles and responsibilities include

• Welcoming clients and their pets in a warm, professional manner
• Managing the diary; booking in appointments and surgical procedures
• Answering a range of client questions via email and telephone
• Pro-active communication between clients and colleagues to ensure the day runs smoothly
• Administration duties e.g. scanning paperwork, filling in forms etc
• Processing prescription requests
• Taking payments
• Promoting offers and services
• Ensuring that reception is clean and well-stocked

Benefits include

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities, CPD encouraged and funded
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

Based in the sought-after area of Warwickshire, we have the best of both worlds with historic castles, beautiful countryside including the nearby Cotswolds and with the City of Birmingham only 30 minutes' drive and London a direct train away.

We are a very close-knit team and have both a summer social, visits from Annie's Antics ice cream van and a Christmas party each year.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Avonvale vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.