Veterinary Receptionist

VC Evidensia UK; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading Veterinary Group is seeking a part-time Veterinary Receptionist in Newbury. The role focuses on delivering exceptional customer service, managing client interactions, and supporting the daily operations of the veterinary practice. Benefits include generous leave, enhanced family policies, and ongoing development opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Prior experience in a customer service role is required.
• Ability to work shifts and weekends on a rota basis.

Responsibilities

• Liaising with clients and the clinical staff to provide high-quality customer care.
• Booking appointments and managing telephone and email enquiries.
• Maintaining a clean and safe environment for clients and pets.

Skills

Customer service

Organisational skills

Communication skills

IT systems

Job description

Donnington Grove - Newbury, Newbury, South East

We are hiring for a Veterinary Receptionist to join our team!

We're looking for an enthusiastic person with a passion for customer service to join our fantastic team! This is a part-time position based at our Newbury and Tadley branch but there may be a requirement to travel to Thatcham.

Main responsibilities of the role include but are not limited to;

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be.

Ideally, you will have great organisational skills, good communication skills, be confident using IT systems, able to work different shifts and some weekends on a rota basis and have prior experience working in a customer service role.

About the rota

This is a part-time, permanent role with shifts covering 2 pm to 7 pm Fridays and 8 am to 4 pm on Saturday.

More about us

Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends. The Branches at Tadley and Thatcham are both located within a short distance of Newbury and are fully equipped for surgical procedures and digital diagnostic imaging.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Donnington Grove - Newbury

Oxford Road, Newbury, Newbury, RG14 2JB, United Kingdom