Veterinary Receptionist

British Veterinary Association; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading veterinary team as a Veterinary Receptionist, where you'll provide exceptional customer care in a dynamic environment. This part-time role involves client interactions, appointment management, and supporting staff in a busy veterinary practice. Enjoy great benefits, including generous leave and support for professional development.

Benefits

6.6 weeks of annual leave (FTE)

Additional leave for your birthday

Family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development support

Discounted staff pet care

Qualifications

• Prior experience in a customer service role is highly desirable.
• Strong organisational skills and good communication abilities are essential.
• Flexibility to work different shifts, including weekends.

Responsibilities

• Liaising with clients and clinical staff to provide high-quality customer care.
• Booking appointments and managing diaries.
• Managing payments for services and products.

Skills

Organisational skills

Communication abilities

Customer service experience

Confidence with IT systems

Job description

We are hiring for a Veterinary Receptionist to join our team!

We're looking for an enthusiastic person with a passion for customer service to join our fantastic team! This is a part-time position based at our Newbury and Tadley branches, with potential travel to Thatcham.

Main responsibilities of the role include, but are not limited to:

1. Liaising with clients and clinical staff to provide high-quality customer care.
2. Meeting and greeting clients and pets.
3. Booking appointments and managing diaries.
4. Managing telephone and email enquiries.
5. Processing payments for services and products.
6. Managing cash and end-of-day banking.
7. Maintaining a clean and safe environment for clients and their pets.

Our receptionists focus on delivering excellent customer service and ensuring the clients' experience is exceptional.

Ideally, you will have strong organisational skills, good communication abilities, be confident with IT systems, flexible to work different shifts including some weekends on a rota basis, and have prior experience in a customer service role.

About the rota

This is a part-time, permanent role with shifts from 2 pm to 7 pm on Fridays and 8 am to 4 pm on Saturdays.

More about us

Donnington Grove Veterinary Group is a busy Equine Hospital based in Newbury, Berkshire. Our main hospital has RCVS Tier 3 status and is located in a thriving town with many restaurants, just a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it offers beautiful countryside for walks with your pets. Our branches at Tadley and Thatcham are nearby and fully equipped for surgical procedures and digital diagnostics.

Benefits include:

• 6.6 weeks of annual leave (FTE)
• Additional leave for your birthday
• Family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development via IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback through Reward Gateway
• Pension scheme
• Discounted staff pet care

This job posting is active and accepting applications.