Veterinary Receptionist

CVS Veterinary Group; Fakenham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave

Staff discount on veterinary bills

Employee Assistance Programme

Discount on Animed Direct

Job summary

CVS Vets is seeking a Veterinary Receptionist for The Grove Veterinary Hospital in Fakenham. You will manage calls, bookings, client registrations, and payments to ensure a smooth visit for every pet and owner.

The role requires empathy, strong communication, and experience in a client-focused setting. The hospital operates 24/7, offering varied shifts and a pathway for professional growth within CVS Vets.

Qualifications

• Experience in a reception/telephony role handling calls and bookings.
• Strong customer service skills with a caring approach.
• Proficiency with Microsoft Office and database systems.
• Ability to greet clients warmly and process registrations.
• Familiarity with insurance forms and payments.

Responsibilities

• Manage incoming calls and schedule appointments.
• Respond to queries by phone, email, and in-person with professionalism.
• Greet and register new clients with a warm welcome.
• Process and manage insurance forms.
• Dispense medications as required.
• Process payments accurately.
• Provide empathy to clients during distressing times.
• Organise patients using the in-house system.
• Liaise with veterinary practices for patient needs.
• Handle debt and refunds via phone.

Skills

Receptionist experience

Customer service

Communication skills

Microsoft Office

Database systems

Education

High school diploma

Tools

Vet software

Job description

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At The Grove Veterinary Hospital, we make pets a priority every day!

Role Details:

Location: Grove House, Holt Road, Fakenham, NR21 8JG

Contract: Permanent

Hours: 39.5

Shift Pattern: Working Monday - Sunday, on a varied shift pattern as our hospital is open 24 hours

Discover Our Practice:

Get a glimpse of what makes us special: The Grove Veterinary Hospital, Fakenham - CVS Vets 24/7 | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.