Veterinary Receptionist

British Veterinary Association; Burgess Hill; On-site; GBP 12,000 - 18,000; Part time

Job summary

A well-established veterinary clinic is looking for a friendly Receptionist to be the first point of contact for clients, ensuring a welcoming atmosphere and efficient management of administrative tasks. Ideal candidates should be engaging, with an enthusiastic attitude and a willingness to learn, contributing to our family-feel environment.

Benefits

6.6 weeks of annual leave (FTE)

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Discounted staff pet care

Qualifications

• Friendly and enthusiastic demeanor.
• Confident in client interactions.
• Veterinary Practice experience is an advantage.

Responsibilities

• Delivering exceptional service to clients.
• Managing incoming telephone calls efficiently.
• Processing patient payments accurately.

Skills

Customer Care

Communication

Attention to Detail

Job description

We are seeking an additional Receptionist to join our well-established team at Cootes Veterinary Clinic. The Receptionist is responsible for helping keep the Practice clean, open, and safe. You will be the first point of contact for clients and the public both on the telephone and in person, so a professional and knowledgeable impression is essential to promote the Practice.

Your role will involve:

1. Delivering exceptional service and a positive experience to all patients and customers.
2. Acting as the welcoming first point of contact for patients and visitors.
3. Managing all incoming telephone calls with courtesy and efficiency.
4. Greeting and assisting visitors warmly and attentively.
5. Handling appointment bookings, cancellations, rescheduling, and follow-up communications efficiently.
6. Responding to general administrative enquiries or directing them to the appropriate team member.
7. Managing administrative tasks with accuracy and attention to detail.
8. Addressing and resolving issues related to telephone calls, emails, or paperwork promptly.
9. Processing and recording patient payments accurately.
10. Dispensing medications and prescriptions in accordance with protocols.
11. Maintaining and updating client and patient records systematically.
12. Monitoring and managing stock levels to ensure adequate supplies.
13. Keeping the reception area and consulting rooms clean, organized, and welcoming at all times.

Why Join Us?

We are a small, long-established team within a family-feel clinic, set within a beautifully refurbished building with ample space, including a large kennel area. We have a lovely client base, with a high percentage of PHC penetration and insured clients. Our annual dog shows have been very successful, and we have been awarded Community Grants for two consecutive years.

The Perfect Fit

The successful candidate must be friendly and enthusiastic. Veterinary Practice experience is an advantage but not essential. A great attitude and willingness to learn are crucial. You should be confident and able to interact with clients, providing high levels of service and customer care. The ability to work independently when required is also important.

About the rota

This is a part-time, permanent contract, working 20 hours per week between 8:30 am and 7 pm. The schedule includes working one Saturday morning every three weeks until 1 pm.

Benefits include:

• 6.6 weeks of annual leave (FTE)
• Additional leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care