Veterinary Lab Assistant: Customer Care & Diagnostics

Medivet Group; Watford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Medivet Group in Watford is seeking a Laboratory Assistant & Customer Service professional. This role combines delivering exceptional customer care and preparing laboratory tests. You will work with a veterinary diagnostic laboratory and engage with clients regarding tests and services.

The ideal candidate will have experience in customer-facing roles, possess strong communication and organizational skills, and be able to work under pressure. Flexibility in shifts is required.

Qualifications

• Experience of working in a customer-facing environment.
• Effective communication skills both written and verbal.
• Demonstrable organisational skills with the ability to prioritise tasks.
• Strong attention to detail.
• Resilience to work under pressure.
• Ability to work flexibly across different shifts.

Responsibilities

• Provide information about testing and services to customers.
• Maintain client relationships by addressing queries.
• Enter and update client information in CRM database.
• Receive and prepare biological samples for testing.
• Record results and manage supporting documentation.
• Distribute supplies and support customers with questions.
• Sort and distribute deliveries.
• Contribute to maintaining quality standards.

Skills

Customer service experience

Communication skills

Organizational skills

Attention to detail

Job description

Medivet Group in Watford is seeking a Laboratory Assistant & Customer Service professional. This role combines delivering exceptional customer care and preparing laboratory tests. You will work with a veterinary diagnostic laboratory and engage with clients regarding tests and services.

The ideal candidate will have experience in customer-facing roles, possess strong communication and organizational skills, and be able to work under pressure. Flexibility in shifts is required.