Veterinary Client Care Assistant

Linnaeus; Tonbridge and Malling; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits a passionate individual to join a dedicated Client Care team at a veterinary practice. This role focuses on delivering exceptional customer service while managing administrative tasks in a supportive environment. You will engage with clients and veterinary professionals, ensuring a seamless experience for pet owners. With a commitment to employee well-being and development, this position offers a chance to grow in the veterinary field while being part of a global family dedicated to pet health.

Benefits

25 days annual leave plus Birthday Day

Life assurance 4x salary

Pension Scheme

Enhanced Sick Pay

Enhanced Family Leave

Cycle to Work Scheme

Pet Insurance Discount

Employee Assistance Programme

Eye Care Scheme

Annual Flu Voucher

Qualifications

• Passion for customer care with empathy and compassion.
• Strong communication and administrative skills.

Responsibilities

• Provide excellent service and administrative support to clients.
• Arrange appointments and maintain accurate records.

Skills

Customer Service

Communication Skills

Attention to Detail

Administrative Skills

Job description

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Join to apply for the Veterinary Client Care Assistant role at Linnaeus

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

We have an exciting opportunity for a passionate customer service individual to join our Client Care team at our branch in Sandhole, Kent. This role will give you the opportunity to develop your skills in a client-facing role. We are recruiting for a new team member for a permanent part-time position of 23.5 hours per week.

The role:

The Client Care Associate plays a pivotal part of the team on reception, providing excellent service to our clients. In this role, you will work in a team to provide the highest levels of customer service and administrative support to the branch. This includes arranging appointments, maintaining accurate records, performing clerical duties related to patient care and treatment, and facilitating effective communication between clients, veterinary surgeons, nursing teams, and the practice manager.

As well as delivering excellent customer service, the role includes:

• Passion for customer care, ensuring empathy and compassion at all times
• Administrative duties
• Good communication skills
• Attention to detail and task prioritization

The team:

Sandhole Veterinary Centre is a supportive, community-driven first opinion practice based in Snodland, Kent. Our friendly Client Care team welcomes clients and patients. We are proud to hold the RWAF Rabbit Friendly Vets award and the ISFM Cat Friendly Clinic Accreditation. Our team includes Registered Veterinary Nurses, Veterinary Surgeons, and Patient Care Assistants, all supporting the Client Care team.

What we offer:

• 25 days annual leave plus Birthday Day (pro-rata)
• Life assurance 4x salary
• Pension Scheme with 3% employer and 5% employee contributions (Salary Sacrifice)
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice
• Cycle to Work Scheme (permanent roles only)
• Refer a Friend
• Pet Insurance Discount & substantial staff discount if you register your pets with us
• Discount Platform – Benefits Hub
• Associate Assistance Programme
• Eye Care Scheme
• Annual Flu Voucher

At Linnaeus, we support the physical and mental health of our Associates. We have Mental Health First Aiders across our practices and a confidential Employee Assistance Program available to all.

If you are interested in applying, please click the Apply Button or contact our Talent Acquisition Coordinator Sofia at [e-mail] for more information.

Part of an amazing global family

Being part of this global group provides access to a vast network of experts and specialists, offering future investment and security to focus on caring for pets. We are proud to have some of the UK's finest veterinary professionals. Being part of the Mars family offers significant development opportunities.

Our mission is to make A BETTER WORLD FOR PETS. Linnaeus, owned by Mars, is part of a network of 70,000 Veterinary Health Associates dedicated to pet well-being worldwide.

We are committed to diversity and inclusion. All qualified applicants will be considered for employment.

To apply, click the Apply Button or contact our Talent Acquisition team at [e-mail].

Additional details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Health Care Provider
• Industries: Veterinary Services