Veterans OpCourage Team Manager (CWPT)

Coventry and Warwickshire Partnership Trust; Rugby; On-site; GBP 40,000 - 55,000; Full time

Job summary

A health service organization in Rugby is seeking a Veterans OpCourage Team Manager to lead a dedicated team supporting veterans' mental health care. In this role, you will oversee two pathways and manage staff including nurses and support workers. The ideal candidate should have a relevant professional qualification and experience in mental health services. This position offers opportunities for professional growth while making a positive impact on the lives of veterans.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes for various benefits

Well-being support services

Staff networks and support groups

Qualifications

• Experience in a community mental health care setting.
• Experience of staff supervision.
• Must have a full driving licence and access to a motor vehicle for business use.

Responsibilities

• Oversee and manage the team pathways within OpCourage.
• Support the Regional Lead in managing caseload and service delivery.
• Liaise with other OpCourage providers to ensure veterans receive appropriate support.

Skills

Effective organisational and delegation skills

Knowledge of Armed Forces mental health needs

Problem-solving skills

Education

Relevant professional qualification (e.g. RMN, DipCOT)

Current unrestricted registration with HCPC/NMC

Evidence of post-qualification professional development

Job description

Veterans OpCourage Team Manager (CWPT)

The closing date is 09 January 2026

Are you passionate about ensuring that our ex‑British Armed Forces (Veterans) – Navy, Army and RAF servicewomen and men have excellent mental health care?

Looking for a challenging and rewarding role? You are team‑playing, initiative‑taking, persuasive and robust. As the Veterans Team Manager you will oversee and manage the two pathways within CWPT OpCourage, leading a team of approximately 14 staff including peer support workers, nurses, occupational therapists and social workers.

Joining a dedicated team of highly committed people from the Midlands OpCourage urgent, non‑urgent and treatment pathways, you will help provide the service that you would want for your own loved ones – with a spirit of fun, camaraderie and mutual trust.

This is an exciting opportunity to combine all three elements of NHS mental healthcare for our veterans.

Main Duties of the Job

The post holder will support the Regional Lead in providing effective frontline management to the multi‑disciplinary urgent and non‑urgent pathways within OpCourage West Midlands. In agreement with the Regional Lead, the post holder will provide leadership and partner with our contracted colleagues to ensure access to the full range of specialist assessment and interventions offered for veterans and their family members.

This community‑based service provides support to veterans in times of crisis, through both urgent and non‑urgent pathways, across a large geographical area (West Midlands).

About Us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and proudly serve communities across Coventry, Warwickshire and beyond.

We put people at our heart; this ethos is at the centre of everything we do. We care for our staff as much as they care for others and offer a wide range of benefits and development opportunities.

• Generous annual leave entitlement, which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• Salary sacrifice schemes for car/vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Well‑being support, including an in‑house counselling service, external helpline and more
• Staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job Responsibilities

• Action all referrals and facilitate triage to the urgent pathway as appropriate.
• As Team Manager provide information to the regional lead so they may assess and challenge the service delivery on behalf of the veterans—where services are not being agreed according to the veterans’ mental health agenda across the Midlands region.
• Work to improve and promote NHS service provision by actively engaging with the third sector providers who already have access and are providing support to veterans across the region.

Delegate aspects of the role to other team members, whilst maintaining overall responsibility for team delivery where appropriate.

Work alongside the regional manager in managing caseload and service delivery in accordance with and to contribute towards the attainment of service/Trust productivity requirements.

Assess carers and families’ needs and develop, implement and review programmes of support for carers and families.

Promote direct supervision to specified staff.

Receive and, where appropriate, participate in staff development and performance appraisals.

Recruit posts within their locality.

Support the development of professional practice in the service, ensuring the provision of clinical supervision.

Promote the mission and values of the Trust.

Support the Regional Lead in planning and managing the overall expenditure of the team of staff, supplies, equipment, etc., within the budget, determined by the Divisional Manager and in accordance with the Trust’s standing orders, standing financial instructions, budgetary rules and other financial policies.

Attend relevant regional and national meetings, contributing professional development activities to maintain up‑to‑date skills and knowledge in meeting the needs of service users.

Link and support peers across Birmingham & Solihull Mental Health Foundation Trust and Lincolnshire Partnership Trust.

Assist the Regional Lead by monitoring performance and activity targets.

Promote equality and ease of access to services, linking in with services across the West Midlands.

Support the development and use of systems to monitor and review the Service Provision against national and local standards as a means of initiating and implementing change and ongoing improvement in services content, quality and delivery.

Support the Regional Lead on service improvement following internal case review, complaints and incidents.

Play an active role in relevant professional and service improvement groups, within the service and Trust‑wide.

Attend countywide groups for service area in health and/or social care and other agencies to support their activities and the development of integrated and inclusive provision to ensure effective pathways of care.

Advise the Regional Lead of any undue occurrence reported or witnessed or complaint received.

• Liaise with services involved at time of crisis (e.g. police, LIDI teams or A/E staff).
• Liaise with other OpCourage providers and third sector agencies to ensure veterans and families are linked into appropriate support.

Person Specification

Qualifications

• Relevant professional qualification (e.g. RMN, DipCOT)
• Current unrestricted registration with HCPC/NMC
• Expertise within a discipline underpinned by theory
• Professional clinical knowledge acquired through degree/diploma
• Evidence of post‑qualification professional development (ENB998 or equivalent)

Knowledge & Skills

• Effective organisational and delegation skills
• Knowledge/understanding of Armed Forces and the mental health needs of veterans and their families
• Ability to demonstrate and apply understanding of policies and procedures
• Ability to demonstrate and apply understanding of Equal Opportunities
• Ability to demonstrate and apply understanding of confidentiality
• Ability to demonstrate and apply understanding of safety issues
• Ability to demonstrate and apply problem‑solving skills to a variety of situations

Experience

• Experience in a community mental health care setting
• Experience of undertaking formulation, risk assessment and positive risk management
• Experience of staff supervision
• Evidence of continuing professional development

Personal Attributes

• Ability to work as part of a team and accept direction and leadership in carrying out duties
• Ability to motivate others
• Demonstrate ability to resolve conflict

Other

• Must have a full driving licence and access to a motor vehicle for business use

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Hence, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly the CRB) to check for any previous criminal convictions.

Coventry and Warwickshire Partnership NHS Trust