Venue Supervisor: Customer Service & Team Leadership

Oasis Retail Services Limited; Newtownards; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Contributory Pension Scheme

Excellent Career Progression

Training and Development

Employee Assistance Program

Job summary

Oasis Retail Services Limited in Newtownards is seeking a Supervisor to support our busy Adult Gaming Centre, based in Belfast. You will supervise venue staff, coordinate with the Venue Manager, ensure policy compliance and align processes with MERKUR.

The role is 38 hours per week, with a £14.16 per hour rate, including weekends and public holidays. Benefits include 28 days holiday, a contributory pension, training and career progression opportunities.

Qualifications

• Minimum of 1 year staff supervision experience.
• Minimum of 1 year cash handling experience.
• Excellent customer service skills.
• Proficient with Microsoft systems (Outlook, Word, Excel).
• Ability to move and lift machines.
• GCSE or equivalent grade D or above.

Responsibilities

• Ensuring the smooth running of the Branch, supervision of venue staff.
• Assist Branch Manager with weekly collections following procedures.
• Ensure venue housekeeping is of the highest standard and regularly cleaning equipment and surfaces.
• Deliver high standards of service and hospitality in line with company standards.
• Maintain a professional personal appearance and brand dress code on duty.
• Adhere to company policies and procedures.
• Key holder duties and responsibilities.
• Monitor customer behaviour for safety and compliance.
• Report machine faults and document paperwork.
• Cover other Oasis Branches as required.
• Discourage harassment, discrimination, or unfair treatment.

Skills

Staff supervision

Cash handling

Customer service

Microsoft Office

Manual handling

Education

GCSE or equivalent grade D or above

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Oasis Retail Services Limited in Newtownards is seeking a Supervisor to support our busy Adult Gaming Centre, based in Belfast. You will supervise venue staff, coordinate with the Venue Manager, ensure policy compliance and align processes with MERKUR.

The role is 38 hours per week, with a £14.16 per hour rate, including weekends and public holidays. Benefits include 28 days holiday, a contributory pension, training and career progression opportunities.