Venue Sales Representative

Kraken Technologies Limited; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Energy Helper, where you'll engage directly with customers, ensuring they receive top-notch service. This role is about making energy greener and enhancing customer interactions. You'll be part of a unique culture that values autonomy and collaboration, working alongside a team dedicated to redefining the energy landscape. If you're passionate about customer service and want to make a real impact, this is the perfect opportunity for you!

Benefits

Flexible Working Hours

Employee Benefits Hub

Unique Company Culture

Career Development Opportunities

Qualifications

• Experience in customer-facing roles with a focus on service.
• Proven track record in delivering high-quality customer interactions.

Responsibilities

• Engage with customers to provide excellent service and support.
• Flexibility to assist in office-based roles during high demand.

Skills

Customer Service

Sales Understanding

Communication Skills

Team Collaboration

Problem Solving

Job description

Octopus Energy has exciting opportunities to join our field team as an Energy Helper.We’re changing the landscape of traditional field sales and marketing and re-inventing customer interactions. We're focused on making energy greener and better, for everyone. We put our customers first and are looking for amazing people to help us do that!

Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations with customers.You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy!

What you'll do

• Communicate with customers: we try to be available to people through as many different avenues as possible. Not only do we use digital advertising, billboards, TV ads and more, we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues, to spread the word about Octopus - this will be you!
• Your role will be to ensure every conversation you have delivers excellent customer service
• You will value meaningful honest conversations, which allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest quality
• This is primarily a face to face role, however our Energy Helper’s need to be flexible, at times of high demand we support our customers where we are needed most, so there will be opportunities for more office based work helping our inbound telesales team or our solar sales team as examples

What you'll need

• Previous experience in customer facing and centric roles
• An understanding of sales or customer service
• Experience in a customer centric setting where you have come up with quick and effective customer solutions
• Demonstrate a proven track record of customer service or/and an understanding of what successful customer service is
• The ability to work collaboratively with your team in order to influence and inspire
• Clear communicator with a focus on listening and attention to detail
• Honest, focused, and committed to delivering the highest levels of customer service
• Experience of working autonomously

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.