Venue Presentation Supervisor

Cirka UK; Newbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

Cirka UK seeks a Venue Presentation Supervisor to support the Venue Presentation Manager at Newbury Racecourse. The role focuses on delivering effective venue presentation and cleaning operations during day-to-day and race-day events, including deep cleans and client-required services.

The successful candidate will lead by example, supervising frontline teams, coordinating resources, and maintaining high standards of cleanliness and presentation across events.

Qualifications

• Experience in cleaning operations, venue presentation or facilities management.
• Experience supervising frontline teams and coordinating staff.
• Strong organisational skills and workload management.
• Good customer service and stakeholder interaction.
• Proactive, hands-on approach with independent decision making.
• Clear verbal and written communication.
• Basic IT skills for rotas, reports and checklists.
• Knowledge of health and safety procedures.

Responsibilities

• Supervise frontline teams to maintain venue presentation and cleanliness.
• Coordinate staffing levels and allocate workloads.
• Ensure high standards of presentation and client expectations.
• Support recruitment, training and development of staff.
• Promote safety and compliant working practices across the venue.

Skills

Cleaning ops

Frontline supervision

Staff coordination

Organisational skills

Customer service

Health & safety

Communication skills

Problem solving

Drivers licence

Flexibility

Race-day operations

Job description

The Venue Presentation Supervisor is responsible for supporting the Venue Presentation Manager, in the effective and efficient delivery of venue presentation and cleaning operations across Newbury Racecourse. This includes day-to-day (D2D) operations, race-day events, deep cleans and other cleaning services required by the client.

The role is a hands-on operational management position, requiring an active presence across the venue to supervise frontline teams, coordinate staffing and resources, maintain high standards of cleanliness and presentation, and ensure operational tasks are completed efficiently and safely. The postholder will work closely with the Venue Presentation Manager to implement operational plans, monitor service delivery and resolve day-to-day challenges.

The successful candidate will lead by example, ensuring that all staff work together as one team to enhance the customer experience, from the preparation of the venue through to the completion of each event. They will support the recruitment, training and development of operational staff, promote high standards of customer service and ensure compliance with company procedures, health and safety requirements and client expectations.

• Demonstrable experience in cleaning operations, venue presentation, facilities management, events or a similar operational environment.
• Experience supervising and coordinating frontline teams, with the ability to motivate colleagues and maintain high standards of performance.
• Strong organisational skills, including the ability to allocate workloads, manage staffing levels and coordinate operational resources.
• Strong customer service skills, with the ability to respond to and resolve issues involving employees, clients and other stakeholders.
• A proactive, hands-on approach, with the ability to work independently and make effective operational decisions.
• Good verbal and written communication skills.
• Basic computer skills, including the ability to complete rotas, reports, checklists and other operational documentation.
• Understanding of health and safety requirements, safe working practices and company procedures.
• Ability to work flexibly, including evenings, weekends and race days, in line with operational requirements.
• A team player with the ability to adapt to changing priorities and support colleagues in achieving operational objectives.
• UK Drivers licence