VENUE MANAGER - TELEGRAPH BUILDING

Shine; Belfast City; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Summer Bonus

Christmas Bonus

Job summary

THE TELEGRAPH BUILDING is seeking an experienced Venue Manager to join our team. Reporting to the Head of Operations, you will oversee daily operations across days, evenings and late nights, ensuring exceptional customer experience.

You will manage a team, control stock and finances, uphold health and safety, and maintain high standards of service and presentation. The role requires at least 2 years in general management and strong people skills.

Qualifications

• Minimum 2 years experience at a General Manager level.
• Excellent communication skills and a personable approach to working with your team.
• The mindset that the customer experience is everything to us.
• Experience of high volumes within late night environment.
• Excellent focus on customer service and communication skills.
• Exceptional planning, implementing and organisational skills.
• Confidence in your experience with P&L management, budgeting, forecasting, cash banking and stock management.

Responsibilities

• Adhere to all company policies and procedures.
• Implement health & safety and food hygiene regulations.
• Uphold standards of quality, presentation and cleanliness.
• Ensure licensing, fire safety and legislation compliance.
• Lead staff duties and anticipate business needs.
• Manage events to the highest standards and handle customer, supplier and staff interactions.
• Maintain stock control, purchasing, handling, wastage and administration.
• Complete daily cashing up and banking procedures; exercise financial control.

Skills

GM experience

Communication skills

Customer experience focus

Late night operations

P&L management

Tools

Excel

Job description

THE TELEGRAPH BUILDING is a venue like no other. Conference centre, comedy, dance music, live music, we bring in talent from across the world. We are looking for an experienced VENUE MANAGER to join our team. Reporting to the Head of Operations, you will work alongside our Ops team to deliver the best customer experience.

As Venue Manager, you should have:

• A minimum of 2 years experience at a General Manager level
• Excellent communication skills and a personable approach to working with your team
• The mindset that the customer experience is everything to us
• Experience of high volumes within late night environment.
• Excellent focus on customer service and communication skills
• Exceptional planning, implementing and organisational skills
• Confidence in your experience with P&L management, budgeting, forecasting, cash banking and stock management.

JOB DESCRIPTION

Telegraph is a mixture of days, evenings and late nights into the wee hours. The role can be subdivided into the following key accountabilities:

OPERATIONAL

To:

• Ensure all company policies and procedures are adhered to at all times.
• Understand and implement health & safety and food hygiene regulations whilst on duty.
• Uphold standards of quality, presentation and cleanliness throughout the premises at all times.
• Ensure all legislation is adhered to including licensing laws, fire safety etc.
• Decide and implement the duties of staff members and anticipate any other business needs.
• Ensure all club nights, live shows and any other events are effectively managed to the highest of standards.
• Deal with customers, suppliers and staff on a daily basis in a prompt and professional manner.

Stock Control

• To maintain strict control over all stock in line with established Company procedures including purchasing, handling, portioning, wastage and administration.
• To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate.
• The ability to work on Excel spreadsheets

FINANCIAL

• Complete accurately any daily administration, cashing up and banking procedures.
• Exercise financial control through labour and stock management.
• Adhere to the company financial controls, complete required paperwork and operate all transactions highlighted in the company cash handling policy.

PEOPLE MANAGEMENT

• Ensure that all customers receive the highest standards of product, presentation and service at all times.
• Ensure all staff placed under your management receive regular and prompt training in compliance with company standards and where applicable by law.
• Take part in and contribute in any meetings you are asked to attend.
• Arrange regular meetings with your staff and other managers
• Give weekly and if necessary daily reports to the Directors
• Motivate the team to establish communication for all company information.
• Manage all members of staff when on shift to ensure food standards and quality of service are maintained.
• To identify, encourage and maximise staff performance with training
• To participate in carrying out staff assessments and appraisals.
• To identify poor performance / conduct issues and take appropriate action.
• To encourage and hold team briefs before the start of shifts to ensure quality communication

LEGISLATION

• Comply with all legislation regarding health & safety and hygiene licensing laws and ensure these laws are followed throughout the business
• Manage any further implementation of any additional legal requirements stated by the company or related legal authorities.
• Monitor the maintenance of the premises and equipment and report any recommended action to the company directors.

Skills:

HospitalityVenue ManagementClub ManagementHospitality ManagementHospitality Industry

Benefits:

Summer BonusChristmas Bonus