Venue Operations Manager

The Conduit Club; City Of London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

The Conduit Club is seeking a Venue Operations Manager to oversee day-to-day operations, delivering exceptional member experiences and maintaining high standards across all departments. You will manage front-of-house, events, facilities, safety, and staff performance within a luxury private members’ environment.

The role requires strong leadership, operational discipline, and a proactive approach to service delivery, with flexibility to work evenings and weekends as needed.

Qualifications

• Proven experience in venue/hospitality or members' club operations management.
• Strong leadership and people management skills.
• Excellent customer service and relationship-building abilities.
• Experience managing events and venue logistics.
• Strong organisational and problem-solving skills.
• Financial awareness and budget management experience.
• Excellent verbal and written communication skills.
• Flexible approach to working evenings, weekends, and public holidays.

Responsibilities

• Oversee daily operations of the building to ensure smooth service.
• Ensure all areas meet quality and service standards.
• Monitor venue presentation, cleanliness, and ambience.
• Develop and implement operational procedures and best practices.
• Manage opening and closing procedures.
• Deliver outstanding hospitality and personalised member service.
• Handle member enquiries, complaints, and feedback professionally.
• Lead rotas and maintain team morale across departments.
• Coordinate private events and club functions to time, budget, and standards.
• Ensure health and safety compliance and risk assessments.

Skills

Leadership

People management

Customer service

Events management

Organisation

Budget management

Communication

Flexible hours

Job description

Role Summary

The Venue Operations Manager is responsible for the day-to-day operational management of the club, ensuring exceptional member experiences, efficient venue operations, and high standards of service across all departments. This role oversees front-of-house operations, events, health and safety compliance, facilities, and staff management while maintaining the club's reputation for excellence.

Key Responsibilities

Operations Management

• Oversee the daily operations of the entire building, ensuring smooth and efficient service.
• Ensure all operational areas meet the club's quality and food and service standards.
• Monitor venue presentation, cleanliness, maintenance, and ambience.
• Develop and implement operational procedures and best practices.
• Manage opening and closing procedures.
  

Member Experience

• Deliver outstanding hospitality and personalised service to members and guests.
• Handle member enquiries, complaints, and feedback professionally and promptly.
• Build strong relationships with members to enhance engagement and retention.
• Ensure all member areas remain welcoming, safe, and well-maintained.

Team Leadership

• Prepare DM rotas according to business needs.
• Foster a positive, collaborative, and high-performing team culture. (Conduit Team and Levy Team)
• Encourage and support team with high morale during challenging situations and crisis.

Events & Venue Management

• Coordinate the operational delivery of private events, club functions, and member experiences.
• Liaise with event organisers, suppliers, and internal departments.
• Ensure events are delivered on time, within budget, and to the highest standards.
• Lead the BEO meetings and act as decision maker taking into consideration key stakeholders
• AV/Tech support provided for events in collaboration with AV Associate.

Health & Safety

• Ensure compliance with all health and safety legislation, fire regulations, and licensing requirements.
• Conduct regular risk assessments and venue inspections.
• Maintain incident records and implement corrective actions where required.

Financial Management

• Assist in managing operational budgets and controlling costs.
• Monitor labour costs and operational expenditure.
• Support stock control and inventory/Asset management with regards to Front of House.
• Identify opportunities to improve efficiency and profitability.

Facilities Management

• Oversee routine maintenance and coordinate repairs with facility manager
• Ensure all equipment and facilities remain operational and safe.

Compliance

• Ensure compliance with company policies and industry regulations.
• Support audits and maintain accurate operational records.
• Uphold confidentiality and professionalism at all times.

Skills & Experience

Essential

• Proven experience in venue, hospitality, hotel, or members' club operations management.
• Strong leadership and people management skills.
• Excellent customer service and relationship-building abilities.
• Experience managing events and venue logistics.
• Strong organisational and problem-solving skills.
• Financial awareness and budget management experience.
• Excellent verbal and written communication skills.
• Flexible approach to working evenings, weekends, and public holidays.

Desirable

• Experience within a luxury or private members' club environment.
• Personal Licence Holder (where applicable).
• Health & Safety qualification (IOSH or equivalent).
• First Aid certification.
• Knowledge of hospitality management systems and booking software.

Key Competencies

• Leadership
• Problem Solving Attitude
• Member-focused service
• Operational excellence
• Decision-making
• Communication
• Organisation
• Attention to detail
• Commercial awareness
• Conflict resolution
• Adaptability