Venue Find Consultant — Sourcing & Client Success

Bcd-e53600d2; East Midlands; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Life Assurance

Birthday day off

Holiday Purchase Scheme

Discounted rates on Hotels & Travel

Gym & Fitness Discounts

Pension Scheme

Company Sick pay

Job summary

BCD Meetings & Events in the UK is seeking a Venue Find Consultant - Sourcing to join our Derby office. You will be the primary contact for venue sourcing requests across client accounts in various sectors, delivering an innovative service that exceeds expectations.

The role is hybrid with three days in the office and two days from home. Ideal candidates have proven customer service experience, excellent communication, and strong MS Office/Excel skills, plus the ability to juggle multiple

Qualifications

• Proven Customer Service Experience.
• Excellent communication skills and collaborative approach.
• Comfortable dealing with people at all levels face-to-face and by phone/email.
• MS Office skills including Excel and data entry from databases.
• Flexible and proactive with multiple priorities and resilience under pressure.

Responsibilities

• Deliver an innovative, high-quality venue find service that exceeds client expectations.
• Ensure service levels are understood and consistently met.
• Be fully conversant with the BCD Venue Search platform.
• Apply venue and destination knowledge to all customers.
• Develop knowledge through supplier relationships and familiarisation visits.
• Collaborate with the finance team to ensure invoicing and payments are timely.
• Travel to attend company meetings or familiarisation trips in the UK or Overseas.

Skills

Customer Service

Communication

Multitasking

Adaptability

Tools

MS Office

Excel

Venue Search platform

Job description

BCD Meetings & Events in the UK is seeking a Venue Find Consultant - Sourcing to join our Derby office. You will be the primary contact for venue sourcing requests across client accounts in various sectors, delivering an innovative service that exceeds expectations.

The role is hybrid with three days in the office and two days from home. Ideal candidates have proven customer service experience, excellent communication, and strong MS Office/Excel skills, plus the ability to juggle multiple