Venue Duty Manager

Manchester City; Manchester; Presencial; GBP 18 000 - 24 000; Tempo integral

Resumo da oferta

Manchester City is seeking an events-oriented candidate to coordinate and manage events at the campus. You will support set-up, walk customers through journeys, brief teams, and work with colleagues to meet timelines. On event days, you’ll handle customer queries and feedback while maintaining a calm, welcoming atmosphere.

You’ll also manage stock control for AV equipment, stationery, and football gear. This role requires strong organisational skills, adaptability to changing priorities, and

Qualificações

• Experience in events, hospitality or venue operations in a customer-facing role.
• Ability to provide excellent customer service and communicate clearly with clients and colleagues.
• A proactive approach with the ability to work flexibly and adapt to changing priorities.
• Strong organisational skills and close attention to detail.
• Awareness of First Aid and Health and Safety regulations
• Confidence working independently and using your initiative.
• Basic IT literacy, including Microsoft Outlook and Teams.

Responsabilidades

• Support event set-up and close-down to ensure smooth operations.
• Walk customer journeys and brief teams to deliver on time.
• Collaborate with internal colleagues to meet requirements and timelines.
• Support customer service on event days by handling queries and feedback.
• Maintain a calm, organised and welcoming environment.
• Manage event stock control and ordering (AV equipment, stationery, football equipment).

Conhecimentos

Customer service

Clear communication

Proactive adaptability

Organisation & attention to detail

First Aid awareness

Health and safety awareness

Independent work

IT literacy (Outlook & Teams)

Ferramentas

Outlook

Teams

Descrição da oferta de emprego

The Role

This role sits at the centre of event delivery and gives you the chance to make a visible difference every time the Campus welcomes guests. You will help coordinate the moving parts that keep events running well, acting as a reliable point of contact and making sure each event is set up for success.

Day to day, you will support event set-up and close-down, walk customer journeys, brief teams, and work closely with internal colleagues to make sure requirements are delivered on time. You will also support customer service on event days, handling queries, responding professionally to feedback and helping to maintain a calm, organised and welcoming environment.

You will be trusted to manage event stock control and ordering, including items such as AV equipment, stationery and football equipment, while keeping a close eye on detail and standards. This is a role for someone who enjoys variety, stays composed when priorities change, and takes pride in delivering a smooth experience from start to finish.

What You’ll Bring

• Experience in events, hospitality or venue operations in a customer-facing role.
• Ability to provide excellent customer service and communicate clearly with clients and colleagues.
• A proactive approach with the ability to work flexibly and adapt to changing priorities.
• Strong organisational skills and close attention to detail.
• Awareness of First Aid and Health and Safety regulations
• Confidence working independently and using your initiative.
• Basic IT literacy, including Microsoft Outlook and Teams.