Vehicle Technician | Plymouth

Vospers; Plymouth; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave (including bank-h

Birthday paid day off

Motoring discounts on MOTs, servicing,

Online retailer discounts

Employee assistance programmes

Cycle to Work scheme

Motorv8 training schemes

Manufacturer-specific training

Staff and customer referral scheme

Job summary

Vospers in Plymouth is seeking a Vehicle Technician to perform servicing, repairs and maintenance to customers' vehicles to a high standard and with excellent customer satisfaction.

You will follow a structured process for diagnostics, perform vehicle health checks, and discuss findings with customers when necessary. Working hours are Monday to Friday, with Saturday on a rota, at Marsh Mills, Plymouth.

Responsibilities

• Interpret repair instructions accurately to achieve first time repair in line with customer requirements.
• Plan and carry out servicing work in a systematic and efficient manner to achieve completion with a satisfactory period of time.
• Ensure vehicles are carefully handled and that all reasonable care is taken of the vehicle whilst it is on the premises for service.
• If necessary, talk to customers directly about vehicle problems, therefore aiding the diagnostic process; first time fix and improving customer satisfaction.
• Undertake a vehicle health check on all retail and warranty jobs, maximise sales opportunities when extra work is required.
• Road test vehicles and diagnose problems as and when necessary.
• Ensure that all paperwork is completed accurately and promptly.

Job description

About the job Vehicle Technician | Plymouth

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

The Role

The main purpose of a Vospers Vehicle Technician is to carry out service, repair and maintenance to customers vehicles, to the highest possible standard commensurate with a high level of customer satisfaction.

Key Responsibilities

Carrying out Servicing, Repair and Maintenance Work

• Interpret repair instructions accurately to achieve first time repair in line with customer requirements.
• Plan and carry out servicing work in a systematic and efficient manner to achieve completion with a satisfactory period of time.
• Ensure vehicles are carefully handled and that all reasonable care is taken of the vehicle whilst it is on the premises for service.
• If necessary, talk to customers directly about vehicle problems, therefore aiding the diagnostic process; first time fix and improving customer satisfaction.
• Undertake a vehicle health check on all retail and warranty jobs, maximise sales opportunities when extra work is required.
• Road test vehicles and diagnose problems as and when necessary.
• Ensure that all paperwork is completed accurately and promptly.

Performing Duties in a Safe and Economical Manner

• Carry out all duties with the highest regard of safety, quality, care and cleanliness.
• Observe all Health and Safety Procedures.
• Maintain work area, tools and equipment in a clean and safe state all times.

Work with Service Colleagues to create a successful team

• Inform Workshop Controller promptly of the need for any additional work and any repair difficulties so contact can be made with the customer.
• Advise Supervisors or Managers of any shortcomings in tools, equipment, systems or technical information.
• Instruct and train any trainee placed in your care in line with their needs and to Service Department standards.
• Respect your colleagues views and requests for assistance. Be constructive and helpful in discussions on new ideas that will improve procedures.
• Report anything that is damaged or suspicious circumstances to a manager immediately.

Location

Marsh Mills, Plymouth

Dependent on experience and qualifications, to be discussed at interview

Hours

Monday to Friday, with Saturday on a rota

Care - Accountability – Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

Vospers are a Disability Confident and Youth Friendly Employer

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at [e-mail] or 01752 636342