Vehicle Parts Advisor Apprentice - Learn, Sell & Ship Parts

Inchcape; Wokingham; On-site; GBP 15,000 - 18,000; Full time

Job summary

Inchcape in the United Kingdom offers a Supply Chain Warehouse Operative Level 2 Apprenticeship. You will learn to identify parts, assist customers, and work with technicians to ensure accurate orders and timely delivery.

You will receive block training at the Henry Ford Academy in Daventry, with ongoing coaching and e-learning supported by CALEX UK LTD. GCSE English and Maths are essential, and the programme runs for about 12–14 months.

Qualifications

• GCSE English and Maths at grade 4/C or equivalent are essential.
• Apprenticeship aligns to standard for Supply Chain Warehouse Operative (Level 2).

Responsibilities

• Identify and locate automotive parts using electronic catalogues, manuals and computer systems.
• Assist customers in-person, over the phone, and via email to fulfil parts requirements and enquiries.
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control.
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
• Provide product recommendations, technical advice, and pricing information to customers as needed.
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
• Uphold company policies and procedures regarding parts sales, returns, and exchanges.
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Presentation

Administrative

Number skills

Analytical

Logical

Team working

Creative

Initiative

Non judgemental

Patience

Education

GCSE English (grade 4/C) - essential

GCSE Maths (grade 4/C) - essential

Job description

Inchcape in the United Kingdom offers a Supply Chain Warehouse Operative Level 2 Apprenticeship. You will learn to identify parts, assist customers, and work with technicians to ensure accurate orders and timely delivery.

You will receive block training at the Henry Ford Academy in Daventry, with ongoing coaching and e-learning supported by CALEX UK LTD. GCSE English and Maths are essential, and the programme runs for about 12–14 months.