Vehicle Helpdesk Engineer

MSX International; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Vehicle Specialist Helpdesk Engineer, where your automotive expertise will be valued. This role involves resolving inquiries from customer dealers and providing essential support to enhance dealership performance. With a focus on problem-solving and customer satisfaction, you'll work closely with various teams to analyze vehicle data and ensure seamless communication. This opportunity not only allows you to build a career in the automotive industry but also to make a meaningful impact within a dynamic team. If you're ready for a challenge and want to grow in a supportive environment, this role is perfect for you.

Qualifications

• Strong problem-solving skills and process-oriented mindset.
• Demonstrable knowledge of vehicle diagnostics and tools.

Responsibilities

• Record data into a computer system and participate in training.
• Liaise with dealership personnel and manage vehicle case histories.

Skills

Problem-solving skills

Customer-oriented focus

Fluent in English

Tools

SBDO

PTS

FDRS

IDS Standard

GTAC

XML data analysis

Job description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Position: Vehicle Specialist Helpdesk Engineer

Type: 12-month fixed term

Location: Hybrid, Colchester

Do you have automotive experience and want to take on a new challenge?

MSX International is looking for a Vehicle Specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms/Systems entry methodology.

The Role

As the Automotive Helpdesk Engineer, you will liaise with Dealership personnel at all levels, with Team Leader(s)/Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers/Staff on all issues associated directly with Helpdesk, obtaining clarification from the Group Leader/Team Leader/Project Management if required.

Responsibilities:

• Record data as required into a computer system.
• Participate in training/product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.
• Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader/Team Leader/Project Management.
• Write and circulate data to other Helpline Engineers/Project Management/Customer/Customer Dealer staff when necessary.
• Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.).
• On an exception basis, make travel arrangements and any other ad hoc duties as required.

About You

This is an excellent opportunity for an individual who has strong problem-solving skills and is process-oriented.

Our ideal candidate will have:

• Demonstrable knowledge of vehicle diagnostics and diagnostic tools e.g. SBDO, PTS, FDRS, and IDS Standard (preferred).
• Knowledge of GTAC, diagnostic session files, and analysis of vehicle XML data (preferred).
• Fluent in written and oral English (essential).
• Customer-oriented focus.

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

Working Pattern and Location:

• 12-month fixed term, possibility to extend.
• Hybrid, Colchester (2 days in office).

Seniority Level: Associate

Employment Type: Temporary

Job Function: Administrative

Industries: Motor Vehicle Manufacturing