VDA

Pybus Recruitment Ltd; Kings Langley; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

33 days holiday including bank

Monthly performance bonus

Health Shield cash healthcare plan

Annual salary review

Job summary

Pybus Recruitment Ltd in Kings Langley is seeking an experienced Vehicle Damage Assessor to join a modern accident repair centre. You will produce repair estimates, assess damage, and work with insurers, customers and workshop teams to ensure quality and profitability.

The role requires Audatex experience, strong communication, and a focus on delivering high customer satisfaction in a fast-paced environment. Competitive benefits and career progression are offered.

Qualifications

• Experience in vehicle damage assessment or Estimator role within a bodyshop.
• Strong understanding of vehicle repair methods and damage assessment.
• Audatex experience is essential; familiarity with Escribe is beneficial.
• Excellent customer service and communication skills in interactions with customers, insurers and third parties.

Responsibilities

• Produce accurate repair estimates using Audatex and other systems.
• Assess damaged vehicles and identify repair requirements.
• Determine cost-effective repair methods and monitor progress.
• Support production planning and workshop workflow; allocate resources as needed.
• Liaise with customers, insurers and third parties for estimates and approvals.
• Ensure chargeable materials and repairs are recorded accurately.

Skills

Negotiation

Customer service

Communication skills

Problem solving

Tools

Audatex

Escribe

Job description

Kings Langley, United Kingdom

Pybus Recruitment is currently recruiting for an experienced Vehicle Damage Assessor (VDA) to join a busy, modern accident repair centre in Kings Langley.

This is an excellent opportunity for a skilled VDA/Estimator looking to join a professional and fast-paced bodyshop environment that offers excellent earning potential, career progression opportunities, and a strong employee benefits package.

The Role

As a Vehicle Damage Assessor, you will play a key role in the smooth operation of the bodyshop, producing accurate repair estimates, supporting workshop efficiency, and ensuring repairs are completed to the highest standards. You'll work closely with the Bodyshop Manager, workshop team, customers, insurers, and third parties to deliver an outstanding customer experience while maintaining profitability and productivity.

Key Responsibilities

• Produce accurate repair estimates using Audatex and other estimating systems
  
• Assess damaged vehicles and identify repair requirements
  
• Determine the most cost-effective repair methods
  
• Monitor vehicle progress and identify any repair issues
  
• Support daily production planning and workshop workflow management
  
• Assist with capacity planning and resource allocation
  
• Ensure bodyshop KPIs, SLAs and customer satisfaction targets are achieved
  
• Liaise with customers, insurers, engineers and third parties regarding repair estimates and approvals
  
• Manage customer queries and complaints through to resolution
  
• Review work in progress and identify areas affecting productivity
  
• Ensure all chargeable materials and repair operations are correctly recorded
  
• Evaluate vehicle market values where required to determine repair viability
  
• Support warranty claim assessments and provide clear justification for repairs
  
• Maintain compliance with Health & Safety procedures
  
• Communicate repair methods and timescales clearly to both customers and workshop teams
  

About the Opportunity

This role is with a well-established and growing accident repair business that delivers high-quality vehicle repairs for fleets, insurers, and private customers across the UK. The company is committed to investing in its people and providing long-term career development opportunities within a supportive and professional environment.

Requirements

Candidate Requirements

• Previous experience as a Vehicle Damage Assessor / Estimator within a bodyshop environment
  
• Strong understanding of vehicle repair methods and damage assessment
  
• Audatex experience is essential
  
• Experience using estimating platforms such as Escribe
  
• Ability to accurately qualify and quantify repair requirements
  
• Strong negotiation skills when dealing with insurers and third parties
  
• Excellent customer service and communication skills
  
• Ability to work effectively in a fast-paced repair environment
  
• Knowledge of Thatcham repair methods and approved repair times
  
• Understanding of SMART repair processes would be advantageous
  
• 33 days holiday including bank holidays
  
• Monthly and annual performance bonus schemes
  
• Health Shield cash healthcare plan
  
• Annual salary review
  
• Enhanced maternity, paternity, adoption and shared parental leave