Van Pack Operative

Severn Trent; Worcester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Base salary plus shift allowance

25 days holiday + bank holidays

Annual bonus up to £1,500

Leading pension scheme with enhanced 7

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days

Job summary

Severn Trent is seeking a VanPack Operative to support our Worcestershire region from Bromsgrove. You will work in the community, performing CCTV surveys, diagnosing drainage issues, and using vacuum/jetting equipment to clear blockages. The role requires driving a van, working in confined spaces, and a 4on4off shift pattern including weekends and evenings.

Strong customer service, problem-solving and teamwork are essential. A C1 driving license is required with Class 2 desirable.

Qualifications

• Customer-facing role experience preferred.
• Problem-solving mindset required.
• Able to work in a busy field-based environment.

Responsibilities

• Carry out CCTV surveys of drainage to diagnose issues.
• Liaise with control centre, operations and maintenance teams.
• Work in confined spaces and at heights as required.
• Operate and maintain service vehicles and equipment.
• Resolve customer issues promptly with quality workmanship.

Skills

Customer service

Problem solving

Teamwork

Autonomy

C1 license

Tools

Vacuum equipment

Jetting equipment

Confined spaces training

Job description

Do you care about the environment and enjoy being outdoors? Do you enjoy problem solving and going above and beyond to offer the best quality service every time? Do you have a passion for speaking to people? If the answer to these questions is "yes, absolutely!" then this is the role for you!! EVERYTHING YOU NEED TO KNOW We have a new opportunity to join Severn Trent's Waste Customer Networks team covering our Worcestershire region, from our Bromsgrove base! This team is responsible for the inspection, maintenance, improvements, and repair of our amazing waste network. The VanPack Operative role will require you to be responsible for resolving various issues and offering our customers fantastic service when they need you the most. You'll be working within our communities, focusing on resolving issues such as blocked sewers, using an array of impressive vacuum, jetting and blockage clearing equipment. The role works on a 4on4off shift pattern which will involve some working on weekends and evenings on a rotating shift pattern, including on call/ standby. Other things you may be involved in are:

• Carrying out CCTV surveys of drainage systems to maintain, diagnose and determine the most appropriate solution.
• Liaising with other departments including our control centre, operations, and maintenance.
• Working within confined spaces and working at heights.
• Operating your vehicle in compliance with road transport legislation and Severn Trent policies and procedures.
• Ensuring vehicles are maintained in a clean & roadworthy condition both internally and externally.
  It is necessary to hold a C1 license, Class 2 is desirable also.
• A passion for doing a quality, right first-time job, together with good attention to detail, to ensure you get to the root cause of issues and get them fixed.
• Self-motivation, the ability to work as a team as well as autonomously and have an excellent work ethic.
• The ability and desire to build strong relationships with customers.
• Strong organisation skills with an interest in problem solving.
  We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT'S IN IT FOR YOU

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

• Base salary of: £30,844.41 + shift allowance + weekend working allowance
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year