Validation & Escalations manager

TN United Kingdom; East Kilbride; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Validation and Escalations Manager, where you will play a vital role in ensuring project delivery and client satisfaction. This position requires excellent communication and organizational skills, along with a strong focus on risk management and project governance. You will be part of a diverse team dedicated to innovation and excellence, contributing to the telecommunications sector's growth. Enjoy a competitive salary, generous annual leave, and numerous opportunities for personal and professional development in an inclusive environment.

Benefits

25 Days Annual Leave

Life Assurance

Employee Assistance Programmes

Career Development Opportunities

Qualifications

• Proven track record of delivery to client Service Level Agreements.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Maintain the HPP Process and conduct audits of HPP works.
• Manage issues and escalations, ensuring timely resolution.

Skills

Excellent Communication

Interpersonal Skills

Organisational Skills

Planning Skills

Risk Management

Project Governance

Customer Focus

Delivery Focus

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Social network you want to login/join with:

Validation & Escalations manager, East Kilbride

col-narrow-left

Client:

Location:

East Kilbride, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

2cb0f9523231

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

col-wide

Job Description:

We are hiring!

Circet UK are looking for an experienced Validation and Escalation Manager.

Working with Circet

Circet Ireland & UK (Formerly KN Group) have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.

Responsibilities include but are not limited to:

* Maintaining the HPP Process, working with HSEQ to review every second month.

* Audits of HPP works on Assure, working with HSEQ to review monthly targets and actions against poor performance.

* BAPA – Managing Process and work with Ops and asset owners to resolve issues.

* Managing access to information on AFS

* Creation and delivery of HPP training specific to role and competency, validation, co-ordinators (UK not just PMO), Supervisors etc

* Working proactively with peers to jeopardymanage workflow across work streams to ensure contracted tasks are deliverable within the agreed timescales

• Contribute to the health and safety of our field staff by providing accurate information about other utilities in the vicinity of our excavation works. Ensure that all utility prints are accurately analysed to identify the voltages and pressures of cables and pipelines in the vicinity of excavation works before being issued Operational Teams to ensure the safe delivery of the project in line with Internal procedures.

* Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion andin line with contractual SLA’s.

Knowledge & Skills Requirements:

* Excellent Communication, interpersonal, organisational & planning skills.

* Proven track record of delivery to client Service Level Agreements and Key Performance Indicators.

* Customer and Delivery focused.

* A good understanding and some practical experience in managing Risk, Assumptions, Issues, Dependencies and Escalations

* A good understanding of project governance and control

* Knowledge of telecommunication infrastructure build programs

* Proven ability to work effectively without direct supervision is essential

* Excellent working knowledge of Microsoft Excel

Why work in Circet?

* Be part of a company that encourages involvement, diversity and inclusion

* Be part of a company that nurtures excellence and develops leaders

* Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme

* Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility

* You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities

Circet UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.