Problem Manager

Cititec Talent; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm in the FinTech sector is seeking a Senior Delivery Consultant to enhance their problem management capabilities. This remote role offers the chance to lead problem management processes, ensuring root cause identification and continuous improvement. You'll collaborate with cross-functional teams to drive solutions and maintain a prioritized backlog of problem tickets. If you're a proactive individual with strong communication skills and a knack for process improvement, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in a dedicated Problem Manager role.
• Ability to manage multiple priorities and coordinate across teams.

Responsibilities

• Drive the full problem management lifecycle, ensuring effective remediation.
• Coordinate across teams to investigate and implement solutions.

Skills

Problem Management

Communication Skills

Process Improvement

Remote Work Adaptability

Job description

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Senior Delivery Consultant at Cititec Talent - Fintech and Commodities

Problem Manager – FinTech – Outside IR35 – Remote

Start: ASAP

Duration: Initial contract with potential extension

Location: Remote (UK-based)

Sector: FinTech

We are supporting a leading FinTech client in the search for an experienced Problem Manager to join their team on a contract basis. This role is fully remote, outside IR35, and offers the opportunity to work in a dynamic and fast-paced environment alongside cross-functional teams and suppliers.

As Problem Manager, you will drive the full problem management lifecycle, ensuring root cause identification, effective remediation, and continuous improvement across incident and problem processes.

Key Responsibilities:

• End-to-end problem management: identification, triage, resolution and reporting
• Coordinate across internal teams and suppliers to investigate and implement solutions
• Lead post-incident reviews and support full remediation tracking
• Maintain a prioritised backlog of problem tickets with supporting metrics
• Proactively analyse historical incidents and recommend improvements
• Support knowledge capture and collaboration across teams
• Review and improve current problem management processes

Key Requirements:

• Proven experience in a dedicated Problem Manager role
• Strong communication skills (written and verbal)
• Ability to manage multiple priorities and coordinate across disparate teams
• Experience identifying and driving process, tooling, or resource improvements
• Comfortable working in a remote, fast-paced and delivery-focused environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Financial Services and IT Services and IT Consulting

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