VACANCY | CHIEF OPERATING OFFICER

Middlesex Cricket; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Middlesex Cricket seeks a Chief Operating Officer (COO) to enhance operations and drive strategic growth. The successful candidate will lead day-to-day activities across multiple departments, ensuring excellence and inclusivity. Join us to shape a sustainable future for the Club while engaging with various stakeholders in the cricket community.

Benefits

Inclusive Work Environment

Professional Development Opportunities

Diversity and Inclusion Initiatives

Qualifications

• Experience in a senior operations leadership role within sport or entertainment.
• Proven track record in strategic planning and commercial delivery.
• Strong financial acumen and experience managing budgets.

Responsibilities

• Lead operational strategies aligned with the Club's vision.
• Oversee cricket operations and outground matches.
• Manage diverse functions including commercial and IT teams.

Skills

Leadership

Strategic Planning

Commercial Acumen

Operational Excellence

Inclusive Leadership

Interpersonal Skills

Job description

Location: Lord’s Cricket Ground & other locations as required

Reports to: Chief Executive Officer

Direct Reports: Heads of Department across Operations, Marketing, Membership, IT, Commercial and Property

Key relationships: CFO, Director of Cricket, Board, ECB, Sponsors, Partners, Local Authorities

Purpose of the Role:

We are seeking an inclusive, strategic, and dynamic leader to join Middlesex Cricket as Chief Operating Officer (COO). In this pivotal role, you will oversee the day-to-day operations of the Club, ensuring seamless execution across cricket operations, outground games, membership services, marketing and communications, commercial, IT, and property management (non-playing facilities).

Working closely with the CEO, CFO, and Director of Cricket, the COO will play a key role in delivering our long-term strategy, driving commercial growth, and enhancing operational excellence. This is an exciting opportunity for a collaborative and forward-thinking individual who is passionate about leading high-performing teams and shaping a sustainable, inclusive future for the Club.

Key Responsibilities:

Strategic Leadership & Organisational Development

• Lead the development and implementation of operational strategies aligned with the Club’s overall vision and strategic plan.
• Foster a positive, inclusive culture focused on innovation, continuous improvement, and accountability.
• Collaborate with the CEO and CFO on the creation of commercially sustainable plans.
• Represent the CEO at key internal and external events and functions, sharing responsibility with the CFO as appropriate.

Cricket Operations & Outground Management

• Oversee operational planning and delivery of all home fixtures, with a particular focus on outground matches.
• Ensure the smooth operation of cricket activities in collaboration with the Director of Cricket.
• Work with stakeholders to ensure that facilities and services support high-performance outcomes and enhance the fan experience.
• Champion a high-quality member experience and service excellence.
• Oversee ticketing systems and supporter engagement platforms to strengthen community connections.

Commercial

• Oversee the management of the Commerical team, contributing to the creation and execution of commercial strategy delivering against company goals.

Property, Infrastructure & IT

• Lead the strategic development and management of non-playing facilities, including the new office at Swyncombe Avenue and the new site.
• Oversee IT infrastructure and digital systems to ensure security, efficiency, and scalability.
• Drive digital transformation and improve internal and external service delivery.
• Work closely with the CFO on financial planning, budgeting, and commercial initiatives.
• Partner with the Director of Cricket to align cricketing and operational goals.
• Inspire and lead cross-functional teams, nurturing a culture of inclusion, collaboration, and continuous learning.

Skills and Experience:

• Proven experience in a senior operations leadership role (e.g. COO or equivalent), ideally within sport, entertainment, or a similarly dynamic and stakeholder-driven environment.
• Demonstrated success in strategic planning, commercial delivery, and operational excellence.
• Strong financial acumen with experience in budget management and forecasting.
• Excellent leadership, interpersonal, and communication skills — able to engage, inspire, and influence across all levels.
• Experience leading diverse functions such as marketing, commercial, IT, facilities, and customer/member experience.
• Solutions-focused, collaborative mindset with a strong sense of integrity, accountability, and resilience.
• Passion for developing high-performing teams and promoting inclusive, people-first leadership.
• An understanding of cricket or experience working in a professional sporting environment.
• Experience working in a membership-based organisation, charity, or not-for-profit setting.
• Familiarity with venue operations, capital development projects, and digital infrastructure.

Why Join Us?

At Middlesex Cricket, we are committed to creating a welcoming, diverse, and inclusive environment where everyone can thrive. We value different perspectives and experiences and actively encourage applications from candidates of all backgrounds, including those from underrepresented communities in sport and leadership.

If you’re an operational leader with vision, energy, and a commitment to excellence and inclusion, we’d love to hear from you.

We expect all accepted applicants to adhere to our values and culture around safeguarding and EDI as described below:

Safeguarding

• Demonstrate, at all times, a commitment to safeguarding children and adults
• Implement safeguarding policies and procedures within Middlesex Cricket, remaining up to date with relevant training needs
• Report any safeguarding concerns in accordance with Middlesex Cricket’s Safeguarding Reporting Procedure

EDI

• Assist in fostering a culture of inclusivity, respect and equal opportunities for all
• Actively challenge discrimination and harassment of any kind
• Help the organisations EDI goals by taking a proactive stance in creating an inclusive environment

To Apply

Please apply for this job via this link https://middlesexccc.bamboohr.com/careers/25 . Please note that you will be required to complete and return a Safer Recruitment Application Form if you are shortlisted and invited to interview.

Please note that due to the volume of applications the Club receives, we are unable to provide specific feedback on unsuccessful applications. All applicants must have Right to Work in the UK, sponsorship for overseas employees cannot be provided for this role.

Middlesex Cricket is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, vetting checks and the seeking of references. We ensure we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services.

Middlesex Cricket are equal opportunity employers and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Middlesex Cricket will ensure that all existing and potential employees receive equal consideration, and is committed to the elimination of unlawful or unfair discrimination on the grounds of the Equality Act 2010.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Middlesex Cricket aim for its work force, at all levels, to reflect the composition of the City’s population. To achieve this MCCC will take active and positive steps to eliminate discrimination, reduce the effects of past discrimination and to promote equality in employment.

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