UX Writer

Just Eat Takeaway.com; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Content & AI Designer to enhance user experiences across their products. This role focuses on UX writing and using AI tools to shape communication with users, partners, and couriers. If you're passionate about crafting clear, engaging content and adapting to tech advancements, this opportunity could be a perfect fit.

Qualifications

• Strong experience in UX writing and content design.
• Knowledge in AI-powered experiences and conversational interfaces.
• Ability to manage multiple projects and write to varied character counts.

Responsibilities

• Create the best user experience across products.
• Act as an ambassador for the company's tone of voice.
• Help shape natural language experiences with AI tools.

Skills

UX writing

Content design

Conversational design

AI tools

Communication

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

The opportunity

Just Eat Takeaway is looking for a Content & AI Designer to join our small yet mighty UX Writing Team. You’ll help shape the voice of our products across the customer, courier, and partner journeys, drawing on your solid UX writing experience and confidence using and developing AI-powered tools.

You’ll work across all areas of our business, from onboarding partners to post-order customer care. And you’ll work with an equally wide range of stakeholders, from designers and product managers to software developers and AI engineers.

If you’re excited about getting your words in front of millions of customers, the restaurant and retail partners from whom they’re ordering, and the hard-working couriers who make it all possible, this job’s for you.

We're looking for a Content & AI Designer with strong foundational experience in both UX writing and conversational design. You’ll be curious about where AI is heading and help shape our natural language experiences. You’ll be comfortable navigating emerging tech, adapting to change, and taking ownership of your work.

These are some of the key ingredients to the role:

• Help create the best possible user experience for people using our products
• Get to grips with our tone of voice and act as an ambassador for it
• Grow with and harness the evolving AI tools and resources available to us
• Build a network of contacts around the business and be an advocate for good UX writing, wherever it appears
• Contribute to the team’s culture, ways of working and help shape its future

What will you bring to the table?

• You have strong experience in UX writing, product content, content design or a related field
• You’ve worked on AI-powered experiences or conversational interfaces and are excited to grow in this space
• You’re curious about how LLMs and generative AI can help design better user experiences, and knowledgeable about where human oversight still matters
• You’re excited about using the latest technology to provide a better service for our customers, partners and couriers
• You enjoy having a conversation with people through the written word
• Managing multiple projects and deadlines at once doesn’t faze you
• You’re as comfortable writing to a character count as you are a word count

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging:

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at ourcareer sitewhere you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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