Technical Writer

Gigs; London; Remote; GBP 45,000 - 65,000; Full time

Job summary

Gigs, a fast-growing tech company in London, seeks a Technical Writer to produce and enhance product and API documentation. The ideal candidate has 4+ years of experience in SaaS and API environments and excels at translating complex technical information into clear, accessible content. Joining Gigs means being part of a remote-friendly, collaborative culture committed to innovation in the telecom space.

Benefits

Competitive compensation and stock options

Home office stipends

Learning and development budget

Free phone and international data plan

Qualifications

• 4+ years of technical writing experience in SaaS and API startups.
• Ability to simplify complex technical topics.
• Strong English communication skills.

Responsibilities

• Create and optimize product and API documentation.
• Establish best practices for documentation consistency and quality.
• Translate complex concepts into user-friendly content.

Skills

Technical Writing

API Documentation

Project Management

Tools

Git

API Documentation Tools

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 90 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We're tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you're driven by curiosity, creativity, and the chance to shape the future of telecom, we'd love to hear from you.

The Role

This role is for a Technical Writer who will own the creation and optimization of product and API documentation at Gigs. You'll translate complex technical concepts into clear, user-friendly content such as reference docs and developer guides, often working directly with engineering and product teams. As the first dedicated technical writer, you'll set standards for documentation quality, consistency, and style across the organization, while also exploring ways to automate and enhance the documentation experience through visuals and structured processes.

What You Will Do

• You'll have an impact by contributing across all customer-facing products; including the dashboard, our Slack community, self-serve flows, documentation, git repos, and more.
• Nice to have for this position: Exposure to working with Git, but no worries you'll have the opportunity to learn this too.
• You'll write product and API documentation for our users, for example crafting reference docs and developer guides. You will take complex topics and translate them into a concise, relevant, and readable format. This includes working with the engineering team to convert detailed bullet points and verbal explanations into detailed, simple, and streamlined explanations.
• You'll tech-splain complex software, product features, and API functions. You'll think about how to complement your writing with user-friendly content like infographics and illustrations for an enhanced user experience and will work with the team to implement these.
• You'll establish best practices on how to design, draft, and edit technical and process documentation at Gigs. As the first dedicated technical writer at Gigs, review, challenge and copyedit technical content and advocate best practices in technical writing across the organization. This includes selecting a uniform writing style across all media and other platforms for consistency within and outside the organization. You'll be able to explore solutions to automate and actively optimize our documentation.
• You'll manage stakeholder relationships by working closely with engineering, product, and communication teams to ensure the quality and accuracy of the content. This also includes supporting the release and adoption of our software amongst our customers and external stakeholders.
  

What We Are Looking For

• You have 4+ years of technical writing within SaaS and API startups or scale-ups. With years of experience as a technical writer, you know the ins and outs of impactful API and SDK documentation and have a portfolio of pieces to prove it. Familiarity with API documentation tools and knowledge of REST APIs is a must.
• You love abstracting complexity. You can take complex technical topics and formulate them into beautifully simple explanations. You are innately good at communicating through the written word, crafting pieces that are quickly understood and break down technical barriers.
• You're a writer at heart and love creating for an reading audience. You write for impact, giving readers the tools they need to get the job done.
• You're a task-master with an established record of project ownership, project management, and self-direction as a technical writer. You know how to tackle things to get started and know when and where to reach out to the team for support.
• You've got native-level English skills and know how to interpret engineering thinking and writing. You know what nerds want to read.
  
  

Work at Gigs

At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We're remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.

• Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.
• Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.
  
  

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

If you're driven by curiosity, creativity, and the chance to shape the future of telecom, let's talk.

Want to learn more about our benefits, hubs, and what it's like to work at Gigs? Check out our Careers page.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Gigs by 2x

Get notified about new Technical Writer jobs in Berlin, Germany.

Freelance English Content Writer - AI Trainer

Technical Author (multiple roles and seniority levels)

Freelance Technical Content Writer Position at Violet & Mauve

German speaking content writer (Freelance)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.