UX/UI & User Researcher (MOD SC) - Remote UK

Octopus Computer Associates; Greater London; Hybrid; GBP 70,000 - 92,000; Full time

Job summary

Octopus Computer Associates is seeking a UX/UI/UR Designer & User Researcher to ensure digital products are user-centred, intuitive and accessible. The role covers research, interaction and visual design across platforms, collaborating with stakeholders, developers and end users to balance user needs with business goals.

The candidate will work with tools like Power Platform and ServiceNow, applying UCD principles to deliver high-quality experiences that drive adoption and satisfaction.

Qualifications

• Experience in UX design, UI design and user research.
• Strong understanding of User-Centred Design (UCD) principles.
• Experience designing digital products, applications or services.
• Ability to create user journeys, wireframes and interactive prototypes.
• Experience conducting user interviews, workshops and usability testing.
• Strong stakeholder management and workshop facilitation skills.
• Excellent communication and presentation skills.
• Experience using tools such as Figma.

Responsibilities

• Plan and conduct user research activities including interviews, workshops, surveys, observation sessions and usability testing.
• Develop user personas, user journeys, empathy maps and service blueprints.
• Identify user pain points, opportunities and unmet needs.
• Analyse qualitative and quantitative data to generate actionable insights.
• Present findings and recommendations to stakeholders in a clear and engaging manner.
• Create user flows, wireframes, prototypes and interaction designs.
• Define intuitive navigation structures and user journeys.
• Design solutions that reduce complexity and improve task completion.
• Apply user-centred design principles throughout the product life cycle.
• Validate designs through testing and iterative feedback.

Skills

User research

UX design

UI design

User journeys

Prototyping

Stakeholder management

Communication

Figma

Tools

Figma

Power Platform

ServiceNow

Job description

Octopus Computer Associates is seeking a UX/UI/UR Designer & User Researcher to ensure digital products are user-centred, intuitive and accessible. The role covers research, interaction and visual design across platforms, collaborating with stakeholders, developers and end users to balance user needs with business goals.

The candidate will work with tools like Power Platform and ServiceNow, applying UCD principles to deliver high-quality experiences that drive adoption and satisfaction.