UX Design Manager

DigitalVida Ltd.; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

DigitalVida Ltd. in London invites a senior UX Lead to shape digital experiences across multiple client brands and projects. You will translate customer needs into sketches, prototypes and wireframes, collaborating with Product Owners, BAs and Tech teams to deliver engaging solutions.

As a design lead, you will manage third‑party agencies, providing briefs, reviews and sign‑offs, and help define future resource needs. You will advocate user‑centred design at every level of the business.

Qualifications

• Significant experience in digital UX and design.
• Portfolio demonstrating outstanding user-centred design solutions.

Responsibilities

• Become the authority on the design of digital customer experiences across client brands.
• Create sketches, prototypes, wireframes and designs to support projects from website/app optimisation to new digital channels.
• Manage design agencies, review and sign off on design output, ensuring WCAG accessibility where relevant.
• Review analytics and customer insights to identify UX solutions that meet business goals.
• Support brand design guidelines for consistency across digital channels.
• Forecast future trends to inform forward-thinking UX strategies.

Skills

UX Leadership

User Research

Prototyping

Interaction Design

Responsive Design

Agile

Job description

Reporting to the Group Customer Experience Lead, you will be responsible for leading user experience and design across a variety of our clients brands and projects. You will use your wealth of experience in digital UX and design to provide guidance, recommendations and new ideas to develop engaging customer experiences which help our businesses achieve their goals.

You’ll work with Product Owners, Business Analysts and Technology colleagues to understand customer and business requirements and bring them to life in the form of sketches, prototypes and detailed wireframes and designs. You’ll be a true customer advocate.

As some of our design work is done through third party agency resource, managing these relationships is also a core part of this role. You will be responsible for briefing, reviewing and sign off on design work. You will ensure the requirements are well understood, Stagecoach design principles are followed, and that business, product and technology stakeholders are happy with the output.

There are currently no direct reports for this role, but the successful applicant will be expected to support the Group Customer Experience Lead with defining future resource requirements and, if applicable, supporting with recruitment and ultimately managing a team.

Key Responsibilities

• Become the authority on the design of digital customer experiences relating to all of our clients divisions and brands.
• Create sketches, prototypes, wireframes and designs to support projects ranging from optimisation of existing websites and apps, to design of brand new digital channels.
• Manage design agencies to support with work as required, and be responsible for review, feedback and sign off of design output
• Review and understand analytics and customer insight in order to identify user experience solutions which help solve customer problems and meet business goals
• Support with creation and adaptation of brand design guidelines to work across digital channels.
• Look to the future to understand trends and to define what our customers and our industry may look like in order to inform forward thinking customer experience strategies.
• Work to ensure people across the Group are aware of customer behaviours, attitudes and trends – and you will advocate that these are always at the heart of the experience.

Your Profile

To succeed in this role, you’ll need both a deep understanding of digital, and a passion for turning innovative digital design into a reality.You’ll have a strong record in delivering superior customer experiences across a variety of digital channels. You will need the technical know-how and creative vision to make a real difference to our digital propositions. This will include hands-on experience of designing ecommerce web and app experiences.

Knowledge & Experience

• Significant experience and knowledge of best practices in responsive design for the web.
• Experience of either working agency side, or managing agency resource from client-side.
• A portfolio demonstrating experience of outstanding user-centred design solutions.
• Experience providing creative direction and thought leadership resulting in consistently high-quality design execution and product delivery.
• Experience working in collaborative team environment, working directly with developers to implement designs.
• Understanding of WCAG 2.0 AA accessibility principles and techniques.
• Experience of designing for mobile apps across Android and IOS platforms.

Skills & Behaviours

• Strong organisational and time management skills with the ability to work independently and manage multiple projects simultaneously.
• Passion for innovative design, balanced with business needs, and customer expectations.
• Confidence and positive vision to challenge the status quo, and to bring people together to work towards a common goal.
• Ability to communicate complex design concepts clearly across different audiences.
• Ability to influence and persuade to effectively sell your ideas and generate excitement.
• Decisive, resilient and personable, you will bring genuine integrity and enthusiasm.
• Experience of managing people is desirable.