UX Researcher- Senior Associate- Chase UK- Mid Level

J.P. Morgan; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a UX Researcher to join their new digital banking venture. This role involves conducting user research, advocating for customer insights, and collaborating with design and product teams. Ideal candidates will have a strong background in user research methodologies and a passion for fintech. Join a diverse team focused on building innovative banking solutions that enhance customer experiences.

Qualifications

• Hands-on experience in roles as user/UX researcher.
• Experience scaling research processes and defining best practice.

Responsibilities

• Conduct user research in a given product area.
• Present and communicate user research and recommendations.

Skills

Critical-thinking

Problem-solving

Communication

Team work

Education

Bachelor’s degree in HCI

Cognitive Psychology

Sociology

Anthropology

Job description

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So, we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organisation, and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will impact us as a company, as well as our clients and our business partners around the world.

This role sits within the Research Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London but with potential to cover other EU markets. As a UX Researcher within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive working in tribes and squads that focus on delivering specific products and projects.

Responsibilities include:

1. Conduct user research in a given product area and work closely with Design, Content, Product and Engineering
2. Advocate and provide guidance on how to use customer insights and data to inform decisions
3. Present and communicate user research and recommendations to the larger organisation
4. Contribute to best practices, research methodologies and frameworks to drive efficiency across the organisation
5. Be an advocate for the customer and foster a shared understanding of a customer-first approach in the organization
6. Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment
7. Contribute to and advise on research plans and overall user research strategy and methods
8. Manage and conduct generative and evaluative research
9. Conduct independent research on multiple aspects of products and experiences
10. Understand and incorporate complex technical and business requirements into research

Requirements:

• Hands-on experience in roles as a user/UX researcher
• Experience in a wide range of exploratory and evaluative research methods
• Experience with user research methods in product and/or service development
• Experience scaling research processes and defining best practices
• Passion for championing the customer; In-depth understanding of UX, UI, design
• Critical-thinking and problem-solving skills
• Solid communication and interpersonal skills
• Ability to communicate research insights to different stakeholders
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
• Develops and sustains effective and cooperative working relationships with peers, managers, and other stakeholders
• Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related field, or equivalent professional experience
• Additional language skills are a plus
• Strong senior stakeholder management skills
• Experience in retail banking, fintech, or similar areas is a plus

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