UX Researcher – 3 Month Contract

Express Recruitment; City Of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-established digital organisation based in City Of London is seeking a Senior User Researcher for an initial 3-month contract. The successful candidate will conduct high-impact user research to inform the subscription and monetisation experience across web and app platforms. With responsibilities including planning user research, leading usability testing, and collaborating with multidisciplinary teams, the ideal candidate should have proven experience in digital product research, particularly in e-commerce or subscription environments. This role offers a daily rate of £400 to £500.

Qualifications

• Proven experience delivering user research for digital products, ideally in e-commerce.
• Experience with membership pricing subscription models is advantageous.
• Ability to work at pace with evidence-led insights.

Responsibilities

• Planning and conducting end-to-end user research to validate pricing strategies.
• Leading discovery activities including usability testing and user interviews.
• Collaborating closely with cross-functional teams to align research with commercial goals.

Skills

User research for digital products

E-commerce experience

Qualitative research methods

Quantitative research methods

Communication skills

Remote research tools

Tools

UserTesting

Analytics platforms

Job description

Express Recruitment are proud to be working with a well-established digital organisation who are expanding their research team. They are seeking to recruit a Senior User Researcher on an initial 3 month contract to play a key role in shaping the future of their subscription and monetisation experience across web and app platforms.

This role will be instrumental in delivering high-impact user research that informs both short-term tactical improvements and longer-term strategic redesigns. The successful candidate will work closely with Product, Design, Engineering and senior stakeholders to uncover actionable insights that drive clarity, value and seamless user journeys.

The role will lead on work to understand the change and benefits management requirements of the organisation, implementing and designing key change management practices. You will provide support across key areas of transformation, working alongside project delivery to ensure business changes are coordinated and meet strategic goals.

Responsibilities

• Planning and conducting end-to-end user research to validate freemium models, pricing strategies and monetisation opportunities
• Leading discovery activities including user interviews, usability testing and concept validation
• Designing and executing research plans that address both immediate product questions and longer-term strategic initiatives
• Analysing and synthesising qualitative and quantitative data into clear and actionable insights
• Collaborating closely with designers, product managers, engineers and business stakeholders to ensure research aligns with commercial goals

Skills & Experience

• Proven experience delivering user research for digital products, ideally within e-commerce, subscription or SaaS environments
• Experience within membership pricing subscription models advantageous
• Strong capability across qualitative and quantitative research methods including usability testing, interviews, surveys and concept testing
• Comfortable working at pace, bringing clarity and direction through evidence‑led insight
• Communication and collaboration skills with experience working across multidisciplinary teams
• Hands‑on experience with remote research tools such as UserTesting and familiarity with analytics platforms

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

Vacancy Summary

Hours: Monday to Friday, Full Time

Salary: c£400 to £500 per day inside IR35

Job Type: 3 Month Contract

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.