UX Lead EMEA (Pet Parent & Professional)

Colgate; England; Hybrid; GBP 71,000 - 79,000; Full time

Job summary

Colgate-Palmolive, via Hill’s Pet Nutrition, seeks an experienced UX Lead for EMEA to supervise a four-person team and drive the strategy for pet parent and veterinary-facing digital platforms.

You will partner with Global IT, Product and Marketing teams to ensure the ecosystem delivers best-in-class UX, analytics, and eCommerce capabilities across markets in the EMEA region.

Qualifications

• 8+ years experience in an eCommerce/digital marketing/product environment at business-IT edge.
• Bachelor or Master degree in a creative discipline, e.g., mathematics, economics, CS, or equivalent.
• Project management and ability to meet timelines across multiple stakeholders.
• Excellent Excel skills (e.g., pivot tables).
• Knowledge of digital strategies and trends.
• Experience with User Feedback Tools and Web Analytics Platforms.

Responsibilities

• Manage Hill’s EMEA web ecosystem to maximize user engagement and conversions.
• Represent EMEA priorities globally, steer web strategy and tool deployment.
• Drive integrations and enable local teams with third-party solutions.
• Oversee regional marketing alignment and content localization across markets.
• Partner with Global teams to align with global strategy.

Skills

UX leadership

Cross-functional collaboration

Digital analytics

Project management

Excel skills

Education

Bachelor/Master degree in creative discipline or CS

Tools

Qualtrics

Full Story

Glassbox

Google Analytics

Google Optimize

Job description

UX Lead EMEA (Pet Parent & Professional) Job Alerts Link Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance Job Title: UX Lead EMEA (Pet Parent & Professional) Travel Required?: Travel - 25% of time Posting Start Date: 23/10/2026 Hybrid

No Relocation Assistance Offered

Job Number#176843 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Salary range pa: £70650- £78500

The Hill's pet parent and veterinary-facing ecosystems are rapidly evolving in our digital world. As the leading digital and eCommerce division at Colgate-Palmolive, we are seeking an EMEA UX Lead to manage the strategy, performance, and continued development of best-in-class websites and digital tools for pet parents and Veterinary Health Care Teams (VHCT).

In this role, you will supervise a team of four—including a Website Specialist, a Digital Product Manager, and a Digital Analyst—to oversee our owned digital platforms and tools. You will gather business requirements, prioritize improvements, coordinate development with Global teams, and ensure our digital presence continues to grow and engage our core audiences. You will be the voice of EMEA as we ensure our global tools are EMEA fit for purpose.

The role will report to the Sr Director IBE & Digital at the Hill’s Regional Omni Acceleration Centre (OAC) and is based in Woking.

Responsibilities:

• Managing Hill’s EMEA web ecosystem to maximize user engagement and conversion rates in line with the global Hill’s strategy
  • Representing EMEA digital priorities globally while steering web strategy, search, personalization, and tool deployment
  • Driving technical integrations and empowering local teams with third-party digital solutions
  • Overseeing regional marketing alignment and web content localization across markets
  • Partnering closely with the Global teams to ensure plans in line with global strategy
• Monitoring performance metrics to continuously optimize engagement and conversion funnels
  • Establishing KPIs and partnering with Global teams to implement robust analytics tagging frameworks
  • Enabling local markets to evaluate performanc e through self-service analytics dashboards
• Delivering technical governance and collaborating with the IT to ensure best-in-class UX
• Directing the deployment, strategic evolution, and KPI performance tracking of Hill’s professional digital tools across EMEA markets
  • Spearhead the rollout of Vet Ecosystem Tools and eCommerce initiatives across EMEA in partnership with country leadership, IT, Global Product teams, and external partner
  • Serve as the primary liaison between global IT and market leaders; facilitate bimonthly steering committee meetings to maintain alignment with brand standards and legal requirements
  • Engage regularly with regional Commercial, GIT, and executive leadership to align on the ecosystem strategy and champion scalable digital solutions
• Team Leadership & Talent Development
  • Mentor, manage, and drive professional development and performance management for direct reports

This is not an exhaustive list of duties or functions.

Education/Requirements:

• 8+ years experience in an eCommerce/digital marketing/ product environment on the edge of business and IT (e.g., in role of Business Analyst, UX)
• Bachelor or Master degree in a creative discipline, e.g., mathematics, statistics, economics, or CS (or equivalent experience)
• Project management and ability to meet project timelines working across multiple stakeholders
• Excellent Excel skills (e.g., pivot tables)
• Knowledge of digital strategies and trends
• Experience with User Feedback Tools and Web/Online Analytics Platforms (ie: Qualtrics, Full Story, Glassbox, Google Analytics, Google Optimize)
• Ability to lead cross-functional teams and manage simultaneous projects and needs
• Strong initiative and results oriented

Other skills:

• Ability to manage ambiguity and thrive
• Leader and Team player with excellent interpersonal skills, particularly with diverse cultures, 2+ years of experience managing a team
• Strong Analytical Acumen and Project Management skills
• Planning/Priority Setting
• Effective Execution

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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