Omnichannel Lead

Colgate; Woking; On-site; GBP 90,000 - 120,000; Full time

Job summary

Colgate-Palmolive’s Hill’s Pet Nutrition unit in the UK seeks an Omni Channel Lead in Woking to guide UK omnichannel initiatives across Pet Specialty, eCommerce, and Vet Corporate channels. You will lead a six-person team, shape strategic direction, and partner with finance to improve forecasting and profitability.

The role emphasizes AI-driven analytics, cross-functional collaboration, and strong customer partnerships to drive market outperformance in the UK and Ireland.

Qualifications

• Extensive omnichannel retail experience across multiple channels.
• Proven track record in key account management and driving eCommerce growth.
• Direct people management experience leading commercial teams.
• Demonstrated full P&L oversight and revenue growth management.
• Ability to travel up to 25%.

Responsibilities

• Define and execute a 3-year omnichannel strategy to outpace the market.
• Lead the team with KPIs cascading into monthly commercial cycles.
• Recruit, onboard and develop personnel for a high-performing team.
• Own monthly/quarterly/annual targets for net sales, volume and margin.
• Partner with Finance to integrate forecasting tools and ROI measurements.
• Drive cross-functional collaboration to align customer plans and terms.

Skills

Omnichannel

Key account management

eCommerce

Education

Bachelor's degree in Business/Marketing/Commercial Management

Job description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

No Relocation Assistance Offered
Job Number#176403 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Title

Omni Channel Lead

Location

Woking, UK

As a critical leader within the organisation, the Omni Channel Lead reports directly to the Hill’s UK & Ireland Commercial Director and oversees a team of six direct reports. This high-impact role sets the strategic direction for the UK Omnichannel business - spanning Pet Speciality, eCommerce, and Vet Corporate channels to drive growth and market outperformance across the UK and Irish markets. The position offers an exciting opportunity to lead commercial strategy, elevate strategic customer partnerships, and integrate cutting-edge AI and category analytics to establish Hill’s as the nutritional partner of choice.

Deliver strategic direction for Hills UK Omni Channel business

• Own the 3 year omnichannel strategy to deliver outperformance versus the market set within the wider corporate guardrails and anticipating future change
• Lead the team to execute the strategy with KPis that cascade into the monthly commercial process
• Where required recruit, onboard and develop personnel to create an ambitious high performing team that work in close collaboration with our european customer team
• Own the commercial side of the monthly commercial discipline, working in partnership with the finance department, chairing the forum and coordinating other functions. Have responsibility for the rolled up plan along with identifying process improvements to drive efficiency and effectiveness.
• Coach your team to ensure delivery of monthly, quarterly and annual Net sales, Volume, GtN, margin financial targets. With clear understanding of customer and RE P&L’s
• In partnership with Finance, take a leading role in integrating new forecasting systems, investment management tools and embedding the cadence of RGM, ROI and ROO as standard to enhance business performance.

Elevating Customer Relationships & being great to do business with

• Develop the strategy to build strong relationships with key customers in the Pet speciality channel and Vet Corporates, facilitating cross functional integration through the business to secure optimum engagement and business outcomes
• Through a deep understanding of Market, RE, customer and shoppers, develop winning JVPs with customers that set Hill’s apart, course correcting as required.
• Develop the team to lead on analytics and customer insights to drive performance. Integrate new tools with omni customers in order to accelerate growth (ie Category vision, DSO capabilities etc) and secure better outcomes. Ensure,KPI tracking and meeting cadence to ensure course correction such that customers consider Hill’s as their nutritional partner of choice.
• Coach and support the team with annual negotiation of Terms/JVPs & execution of agreed Customer plans, within set budget across the 7P’s. Take the lead in tender negotiations with a new approach to winning,

Execute Omni Demand Generation with excellence

Fully integrate all local eCommerce Pure Players & Omnichannel customers along with Regional players to drive efficiencies and shared learnings, insights and cross fertilisation of ideas as part of a monthly process, taking a "One Channel" approach to UK eCommerce.

Deliver Hill’s KPIs within eCommerce - specifically digital shelf optimisation: Content, Share of Search, Visibility, Reviews, Subscription & loyalty programs.

Support the UK and OAC team with management of the 3rd Party agency to ensure solid control of our distribution within non-SDP compliant eCom marketplaces.

Regularly assess future eCommerce growth opportunities (i.e. social commerce) and lead recommendations that work within established business structures (i.e. the Hill’s SDP), to set Hill’s up for future growth in the eCommerce / Digital commerce RE.

Required Qualifications

• Bachelor's degree in Business, Marketing, Commercial Management, or a related field.
• Extensive commercial experience in omnichannel retail, key account management, or eCommerce.
• Direct people management experience leading commercial teams.
• Demonstrated track record of full P&L oversight, Revenue Growth Management (RGM), and Joint Value Plan (JVP) negotiations.
• Ability to travel up to 25%.

Preferred Qualifications

• Experience within the Consumer Packaged Goods (CPG) or Pet Care industry.
• Proven ability to leverage customer analytics, category visions, and digital tools to accelerate category growth.
• Strong change management, strategic thinking, and cross-functional influencing skills.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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