Interim UX Designer

Gofractional; Manchester; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Performance related bonus

Job summary

Gofractional is seeking a confident, delivery-focused UX Designer for a 6-month fixed-term contract at Salford Quays, Manchester. You will work on improving web and app retention journeys, simplifying complex flows and reducing friction for customers.

Collaborating with Product, Engineering, Care and Research, you’ll create wireframes, journey maps, and prototypes, while balancing quick wins with longer-term improvements within the existing design system.

Qualifications

• 6 month fixed-term contract UX Designer position in Salford Quays, Manchester.
• Focus on improving service and retention experiences across web and app.
• Must use Figma and collaborate with Product, Engineering, Care and Research.

Responsibilities

• Design end-to-end service and retention journeys.
• Create wireframes, journey maps, and prototypes for iterative testing.
• Identify friction points in customer flows and present findings to stakeholders.
• Work within design system constraints and contribute to critiques.

Job description

Who you are

• Can quickly understand complex service journeys
• Designs with empathy and behavioural insight
• Thrives in a fast-moving environment
• Balances quality with pragmatism
• Proven experience in UX / Product Design
• Strong journey and systems thinking
• Experience designing complex service flows
• Ability to simplify high-friction or high-emotion interactions
• Confident working under time constraints
• Experience working in cross-functional product teams
• Proficiency in Figma
• Strong communication skills

Desirable

• Experience in telecoms, utilities, fintech, insurance or subscription services
• Experience designing for both web and native app
• Experience improving retention or reducing contact drivers
• Familiarity with behavioural design principles

What the job involves

• We're looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app
• You'll be working on journeys that help customers:
  • Self-serve confidently
  • Resolve issues smoothly
  • Understand their products clearly
  • Feel supported during moments of friction
  • Stay with us because the experience works
• This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on
• Designing and improving end-to-end service and retention journeys
• Identifying friction points within existing customer flows
• Creating wireframes, journey maps, and prototypes for iterative testing
• Collaborating closely with Product, Engineering, Care and Research
• Designing within existing design system constraints
• Balancing short-term quick wins with longer-term experience improvements
• Presenting work clearly and confidently to stakeholders
• Contributing to design critiques and team collaboration

Within 6 months, you'll:

• Confidently own and ship improvements to key service journeys
• Learn, grow, and develop your skills as a designer/communicator
• Reduce friction in priority retention moments
• Contribute positively to team critiques and collaboration
• Support the wider design team by delivering at paceLeave behind clear documentation and rationale for future iteration

Contract Details:

• 6 Month Fixed Term Contract
• Location: Salford Quays, Manchester
• Level: Mid and Senior
• Salary: Not provided
• Performance-related bonus opportunities
• Required tool: Figma