UX Content Designer

Experian; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global data and technology company is seeking a UX Content Designer for their Customer Experience team. This hybrid role involves crafting user-centered content across various touchpoints, collaborating with different stakeholders, and promoting inclusive design. Ideal candidates possess expertise in UX design, strong writing skills, and familiarity with tools like Figma. The company offers a competitive compensation package with core benefits, including healthcare and annual leave, all within a supportive workplace culture.

Benefits

Great compensation package

Discretionary bonus plan

25 days annual leave

Bupa healthcare

Qualifications

• Experience in UX content design or editorial UX, ideally in a tech environment.
• A portfolio that shows range across digital products and services.
• Knowledge of accessibility standards and inclusive design.

Responsibilities

• Design and deliver content across multiple touchpoints including product UI and emails.
• Collaborate with UX designers, product managers, and developers.
• Conduct content audits and use data to iterate and improve.

Skills

UX content design

Strong writing skills

Experience in Agile teams

Familiarity with tools like Figma and Jira

User-first mindset

Education

University graduate or equivalent

Tools

Figma

Jira

Confluence

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user‑centred content across our key markets: the UK & Ireland, North America, Australia, and New Zealand.

From intuitive product UI to helpful documentation, onboarding journeys, and in‑product messaging, you will design content that makes complex things simple and experiences seamless.

What you'll do:

• Design and deliver content across multiple touchpoints:
  • Product UI
  • Help and support docs
  • Emails and in‑product messaging
  • E-learning and onboarding content
  • Internal and customer‑facing comms
• Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals.
• Champion plain language, accessibility, and inclusive design.
• Conduct content audits and use data to iterate and improve.
• Maintain and evolve our content guidelines and tone of voice.
• Put fair customer treatment at the heart of everything you do.

Qualifications

What you’ll bring:

• University graduate, or equivalent qualifications or experience
• Experience in UX content design, editorial UX, or similar, ideally in a tech environment.
• A portfolio that shows your range across digital products and services.
• Strong writing, editing, and proofreading skills.
• Familiarity with tools like Figma, Lucid, Confluence, and Jira.
• A user‑first mindset and experience with inclusive, accessible content.
• Confident presenting to stakeholders.
• Experience distilling complex ideas into clear, helpful content.
• Experience working in Agile teams.
• Knowledge of accessibility standards and inclusive design.
• Experience adapting content for global audiences.
• Familiarity with enterprise software or data platforms.

If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway.

Apply now and help us shape content that truly connects.

Additional Information

Internal Grade - F. Product Development | EB10

• Hybrid working - London/Nottinghamshire
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affi­rmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.