Utilities Support Administrator

JR United Kingdom; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in utilities management as a Utilities Support Administrator. You will ensure timely payments and manage accounts while providing high-level customer service. This role is ideal for individuals with strong organizational skills and experience in customer support, offering a range of perks and a commitment to a safe work environment.

Benefits

27 days holiday plus all Bank Holidays

Free Healthcare cashback Plan

Study and professional qualifications sponsorship

Pension scheme

Access to Our Place Rewards

Qualifications

• Excellent attention to detail and strong organizational skills.
• Good communication skills for high-level customer service.
• Prior experience in resolving customer complaints.

Responsibilities

• Manage debt with utility providers and ensure payment terms are met.
• Investigate internal customer queries regarding meters.
• Liaise with utility providers on VAT rates for managed meters.

Skills

Attention to detail

Time management

Organizational skills

Communication skills

Customer service

Resolving customer complaints

Proficiency in Microsoft Word

Proficiency in Outlook

Basic Excel knowledge

Reconciling supplier accounts

Job description

Social network you want to login/join with:

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Client:

Residential Management Group (RMG)

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

About Us:Join our dynamic team at RMG, where we are committed to ensuring the efficient management of utility services. We are looking for a dedicated Utilities Support Administrator to help us maintain our high standards and support our mission.

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN.

Role Purpose:As a Utilities Support Administrator, you will ensure that all managed meters remain in contract, reconcile utility provider accounts, and ensure timely payments to avoid disconnections. You will handle disputes professionally and efficiently.

Key Responsibilities:

• Manage debt with key utility providers and ensure payment terms are met.
• Investigate and respond to internal customer requests and queries regarding meters and meter readings.
• Liaise with utility providers to ensure correct VAT rates are applied to managed meters.
• Ensure new business sites are passed to the broker and logged on the database for future monitoring.

Skills and Experience:

• Excellent attention to detail, strong time management, and organizational skills.
• Excellent communication skills with the ability to provide consistent high-level customer service to both internal and external customers.
• Prior experience in resolving customer complaints
• Proficiency in Microsoft Word and Outlook; basic knowledge of Excel.
• Experience in reconciling supplier accounts.

Preferred:

• Knowledge of Salesforce.
• Knowledge of the utilities industry.

What does RMG have to offer?

• 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

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