User Researcher (SC Cleared)

jobs24.co.uk; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join an inventive transformation consultancy where your passion for user-centered design will make a difference. As a User Researcher, you will lead impactful research initiatives, advocating for inclusive design practices that enhance user experiences across various projects. Collaborate with multidisciplinary teams to craft solutions that meet user needs while navigating the complexities of product lifecycles. This role offers a unique opportunity to influence the design of services for major clients in both public and private sectors, all within a culture that values learning, flexibility, and employee well-being. Embrace the chance to grow your skills and make a meaningful impact in a supportive environment.

Benefits

Flexible working arrangements

Access to training and certifications

Positive work-life balance

Employee wellbeing programs

Exposure to leading technologies

Qualifications

• Hands-on experience leading user research with behavioral and attitudinal methods.
• Experience across multiple phases of product lifecycle from discovery to delivery.
• Active SC (Security Check) Clearance required for this role.

Responsibilities

• Conduct high-impact user research to enhance understanding of client users.
• Plan and run qualitative and quantitative studies to gather actionable insights.
• Champion inclusive design practices throughout project lifecycles.

Skills

User Research

Communication Skills

Stakeholder Management

Agile Methodologies

Problem Solving

Storytelling

Qualitative Research

Quantitative Research

Accessibility Testing

Education

Bachelor's degree in Psychology

Human Computer Interaction

Sociology or Anthropology

Tools

Prototyping Tools

Assistive Technology (JAWS, Dragon, ZoomText)

Cloud Technologies (AWS, Azure, GCP)

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE:

As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working; however, depending on your project you may have to travel to client locations.

As a User Researcher you will:

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.
• Contribute to creating better products and services that solve users' problems and meet their needs.
• Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
• Plan and run qualitative studies, including remote and in-person interviews, observations, diary studies, concept testing and usability studies.
• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
• Help to embed user-centred design and user research best practices into teams and the wider business.

Minimum Requirements:

• Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
• Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
• You are currently holding an active SC (Security Check) Clearance.
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.
• Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
• Understanding of a range of tools and practices for in-person and remote research.
• A Bachelor's degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology's unlimited potential and ability to engage with people.
• A love of learning - you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.
• Experience testing with assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS.
• Certifications in accessibility (CPACC, WAS, CPWA) or working towards.

We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 4 consecutive years. To see what it's like to work at Capgemini Invent, visit our Glassdoor page. Capgemini Invent offers Consultants a culture of learning, ownership, and focus on value.

You will gain exposure to high-profile transformations and hands-on exposure to leading technologies. Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array of different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client's outcomes.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.