User Researcher

Kainos; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Kainos is seeking an experienced User Researcher (Consultant) to deliver actionable insights and shape user-centered service experiences. You will advocate for needs-based design, support coaching of team members, and collaborate across client teams to guide research strategies throughout the project lifecycle.

You will contribute to our growing Experience Design capability, helping to create digital services that positively impact millions.

Qualifications

• Lead, plan, develop and conduct research activities with appropriate methods.
• Expert knowledge of qualitative and quantitative research methods.
• Understand information architecture, interaction design and visual design principles.
• Collaborate with client teams to deliver research plans and strategies.
• Design and lead workshops across project lifecycle.
• Represent user research across the organisation.
• Ability to coach and develop senior team members.
• Strong communication at all levels and stakeholder management.

Responsibilities

• Deliver actionable insights to define service experiences and user needs.
• Coach and develop staff within the user research team.
• Advocate for needs-based design, design thinking and service design.
• Work with Experience Design to create exemplary digital services.
• Collaborate with client teams to align research with project goals.

Skills

Lead research

Qualitative & quantitative methods

IA/Interaction/Visual design

Stakeholder management

Coaching & mentoring

Communication skills

Commercial awareness

Job description

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.

You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

Minimum (essential) Requirements

• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied


• Expert knowledge and application of qualitative and quantitative research methods


• Sound understanding of information architecture, interaction design, and visual design principles


• Work closely with client teams to deliver relevant and appropriate research plans and strategies


• Designs and leads workshops across a project lifecycle


• Represents user research across the organisation


• We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community


• Able to communicate effectively at all levels


• Excellent commercial awareness


• Strong stakeholder management skills

DESIRABLE

• Experience working in a full-service digital agency environment


• Demonstrable knowledge of user-centred design practices


• Experience working with Agile delivery methodologies

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.