User Researcher (Contract) – Hybrid — Secure Services

Trust in SODA; Portsmouth; Hybrid; GBP 104,000 - 109,000; Full time

Job summary

Trust in SODA in Portsmouth is seeking a User Researcher for a 6-month contract, hybrid with 2 days per fortnight in the office. Start ASAP; daily rate £400–£420 outside IR35. SC clearance is required.

The role covers planning and executing user research, employing generative and evaluative methods, running workshops, recruiting participants, and presenting insights to inform service design. Some on-site work may be required.

Qualifications

• 3–5 years in a dedicated user research role, ideally in an Agile environment.
• Experience with generative (discovery) and evaluative (testing) research methods.
• Strong communication and presentation skills; able to advocate for the user to non-researchers.
• Experience facilitating workshops or collaborative analysis sessions with stakeholders.
• Ability to source research tools to expedite analysis and synthesis.
• Collaborative, personable, and clear communicator across visual, literal, and verbal channels.
• Experience recruiting and engaging research participants.
• Capturing and distilling user needs to inform options.
• Proficient at conducting virtual interviews.
• Developing research artefacts like personas and user journey maps.

Responsibilities

• Plan and execute a broad range of user research activities to understand user needs and behaviours.
• Gather data on core user groups and journeys to turn into actionable insights for design.
• Work autonomously, guiding research method choices within an agile delivery context.
• Ensure services meet Government Service Standard principles, including accessibility and user needs.

Skills

User research

Agile

Discovery research

Usability testing

Workshop facilitation

Stakeholder comms

Participant recruitment

Remote interviews

User journeys

Personas

Job description

Trust in SODA in Portsmouth is seeking a User Researcher for a 6-month contract, hybrid with 2 days per fortnight in the office. Start ASAP; daily rate £400–£420 outside IR35. SC clearance is required.

The role covers planning and executing user research, employing generative and evaluative methods, running workshops, recruiting participants, and presenting insights to inform service design. Some on-site work may be required.