User Researcher

Manchester Digital; Manchester; On-site; GBP 28,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Civil service pension

Flexible working

Career progression

Job summary

DWP Digital is hiring a User Researcher to plan, design and deliver research that informs services used by millions and supports government colleagues. You’ll work with designers, product managers and developers to test ideas and evaluate services, turning findings into actionable recommendations.

You will join a broad civil service community, with hybrid working and a focus on user needs at every stage of service design and delivery.

Qualifications

• Experience conducting primary qualitative research and ability to gather, analyse and interpret findings to inform decision making.
• Experience planning, designing and delivering qualitative research to meet user, service and organisational needs.
• Ability to communicate research findings effectively and influence outcomes.
• Experience analysing qualitative and quantitative data to identify user needs and provide actionable recommendations.

Responsibilities

• Plan, design and deliver research using qualitative and quantitative methods.
• Collaborate with designers, product managers, developers and other specialists to understand problems and test ideas.
• Analyse and communicate findings clearly to help teams build a shared understanding.
• Contribute to decisions by providing evidence-based insight from user research.

Skills

Qualitative research

Quantitative data

Research planning

Findings communication

Job description

At DWP Digital, our User Researchers play a vital role in improving services used by millions of people across the UK, as well as systems that support over 100,000 colleagues in the UK's largest government department.

Whether you're researching services that support some of the most vulnerable people in the UK or tools used by colleagues delivering essential public services, your work will have a direct impact on how those services are designed and developed.

As a User Researcher, you'll plan, design and deliver research using a range of qualitative and quantitative methods.

You'll work closely with designers, product managers, developers and other specialists to understand problems, test ideas and evaluate services.

You'll analyse and communicate findings in a clear and meaningful way, helping teams build a shared understanding.

Joining DWP Digital means becoming part of one of the largest and most experienced digital communities in government. Come and work on services that make a genuine difference to people's lives, while helping to ensure user needs remain at the heart of everything we do.

What skills,knowledge and experience will you need?

• Experience of conducting primary qualitative research, gained through a research role (such as market, social, academic or user research) or through academic study involving a significant qualitative researchcomponent, with the ability to gather, analyse and interpret findings to inform decision making.
• Experience of planning, designing and delivering qualitative research, selecting appropriate research methods to meet user, service and organisational needs.
• Ability to communicate research findings effectively and use evidence-based insight to inform decision-making and influence outcomes.
• Experience of analysing and synthesising qualitative and quantitative data from multiple sources to identify user needs and provide actionable recommendations for teams and stakeholders.

Please pay attention to the specific criteria detailed on the Civil Service Job advert. To be successful you'll need to demonstrate evidence of working in a research role (this could be market research, social research, academic research or user research) or completing academic studies which included a significant element of primary, qualitative research.

Location:You'lljoin us inone ofour brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working:Weworka hybrid model -you'llspend some time working at home (40%) andsome-timecollaborating face to face in a hub or conducting research (60%).

Pay:We offer competitive pay of up to £46,547.

Pension:You'llgeta brilliant civil service pension with employer contributions worth 28.97%.

Holidays:A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month onflexi-time.You'llalso get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, soit'seven easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.