User Researcher

DWP Digital; Lancashire; Hybrid; GBP 28,000 - 47,000; Full time

Benefits offered by this job

Flexible hours

Volunteer days

I Can Be Me in DWP

Discounts & savings

Bike/season ticket loan

Sports & social

Professional development

Job summary

DWP Digital is seeking a User Researcher to plan, design and deliver research across services used by millions in the UK government. You will work closely with designers, product managers and developers to understand problems, test ideas and evaluate services.

You will analyse and communicate findings to inform decisions and help teams build a shared understanding. Hybrid working and flexible hours support a strong work-life balance and professional development.

Qualifications

• Experience conducting primary qualitative research in a research role or academic study with ability to gather, analyse and interpret findings.
• Experience planning, designing and delivering qualitative research using appropriate methods.
• Ability to communicate research findings effectively and use evidence-based insight to influence decisions.
• Experience analysing qualitative and quantitative data from multiple sources to identify user needs and actionable recommendations.

Responsibilities

• Plan, design and deliver research using qualitative and quantitative methods.
• Work closely with designers, product managers, developers and other specialists to understand problems and test ideas.
• Analyse and communicate findings to help teams build a shared understanding.
• Influence decisions with evidence-based insights and actionable recommendations.

Skills

Qualitative research

Research planning

Communication of findings

Data synthesis

Job description

Pay up to £46,547 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

At DWP Digital, our User Researchers play a vital role in improving services used by millions of people across the UK, as well as systems that support over 100,000 colleagues in the UK's largest government department.

Whether you're researching services that support some of the most vulnerable people in the UK or tools used by colleagues delivering essential public services, your work will have a direct impact on how those services are designed and developed.

As a User Researcher, you'll plan, design and deliver research using a range of qualitative and quantitative methods.

You'll work closely with designers, product managers, developers and other specialists to understand problems, test ideas and evaluate services.

You'll analyse and communicate findings in a clear and meaningful way, helping teams build a shared understanding.

Joining DWP Digital means becoming part of one of the largest and most experienced digital communities in government. Come and work on services that make a genuine difference to people's lives, while helping to ensure user needs remain at the heart of everything we do.

What skills, knowledge and experience will you need?

• Experience of conducting primary qualitative research, gained through a research role (such as market, social, academic or user research) or through academic study involving a significant qualitative research component, with the ability to gather, analyse and interpret findings to inform decision making.
• Experience of planning, designing and delivering qualitative research, selecting appropriate research methods to meet user, service and organisational needs.
• Ability to communicate research findings effectively and use evidence-based insight to inform decision-making and influence outcomes.
• Experience of analysing and synthesising qualitative and quantitative data from multiple sources to identify user needs and provide actionable recommendations for teams and stakeholders.

Please pay attention to the specific criteria detailed on the Civil Service Job advert. To be successful you'll need to demonstrate evidence of working in a research role (this could be market research, social research, academic research or user research) or completing academic studies which included a significant element of primary, qualitative research.

Location:

You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working:

We work a hybrid model - you'll spend some time working at home (40%) and some-time collaborating face to face in a hub or conducting research (60%).

Pay:

We offer competitive pay of up to £46,547.

Pension:

You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays:

A generous leave package starting at26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards