User Research Specialist — Internal Digital Tools

BT Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 (for you and family)

Carers leave (up to 2 weeks)

Parental leave – 18 weeks full pay, 8.

BT products discounts

Pension scheme – employer contribution

Holiday purchase scheme

Job summary

BT Group is seeking a User Research Professional to join the Digital division. The role focuses on researching the experiences, tools and systems used by BT colleagues, delivering insights that inform product decisions and improve employee digital experiences.

You will partner with product managers, designers and engineers in a multidisciplinary team, conducting interviews and usability tests, and applying Build-Measure-Learn principles to prioritise improvements across a range of internal

Qualifications

• Experience delivering user research in a professional setting, with 60%+ of role focused on research.
• Ability to independently plan, conduct, analyse and communicate findings from interviews and usability tests.
• Evidence that insights influenced product decisions and design in a team you worked with.

Responsibilities

• Plan and deliver user research activities across a range of digital products and services.
• Identify appropriate research methods to answer product and design questions.
• Conduct user interviews, usability testing and other research activities to uncover needs and behaviors.
• Analyse findings and turn insights into actionable recommendations.
• Partner with product, design and engineering to shape priorities and reduce delivery risk.
• Champion user-centered design and Build-Measure-Learn in product development.
• Share findings across teams to promote collaboration and avoid duplication.
• Support generative and evaluative research to discover opportunities and measure outcomes.
• Contribute to evolving research practices and tools across Digital.

Skills

User research

Interviews

Usability testing

Stakeholder management

Agile working

Tools

Qualitative methods tools

Job description

BT Group is seeking a User Research Professional to join the Digital division. The role focuses on researching the experiences, tools and systems used by BT colleagues, delivering insights that inform product decisions and improve employee digital experiences.

You will partner with product managers, designers and engineers in a multidisciplinary team, conducting interviews and usability tests, and applying Build-Measure-Learn principles to prioritise improvements across a range of internal