Hybrid User Researcher - Shape Product Experiences

BT Group

Greater London

Hybrid

GBP 52,000 - 70,000

Full time

8 days ago

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Benefits offered by this job

10% on target annual bonus

Private GP access 24/7

Pension scheme 5% employee / 10% match

Holiday purchase scheme

Discounted BT products

Job summary

BT Group is seeking a User Researcher to join the Consumer unit's User Research team, shaping experiences used by millions of customers across BT, EE and Plusnet. You'll work with Product Managers, Designers and Engineers to uncover needs, test ideas and influence product decisions through evidence-based insight, owning research end-to-end in a collaborative, fast-paced environment.

This hands-on role involves planning, moderating sessions, analyzing data, and presenting findings to senior

Qualifications

Significant experience delivering end-to-end user research across digital products, services, propositions or customer journeys.
Strong stakeholder management and facilitation skills, with the ability to influence decision-making and build alignment across teams.
Proven ability to translate customer insight into actionable recommendations that shape product, service, proposition or brand decisions and deliver measurable outcomes.

Responsibilities

Plan and deliver end-to-end user research across digital products, services and customer journeys.
Collaborate with Product, Design and Engineering teams to shape customer experiences.
Translate research findings into clear, actionable recommendations.
Bring stakeholders on the research journey through workshops, playbacks and insight sharing.
Help teams make customer-centered decisions through evidence rather than assumptions.