User Experience Designer

Anson McCade; Newcastle upon Tyne; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

Charitable days

Job summary

Anson McCade is seeking an experienced UX Writer to champion user-centred content design across diverse client projects. You will lead content strategy, collaborate with UX designers, researchers, and developers, and ensure accessible, evidence-based writing across platforms.

You will work in an Agile environment, advocating for best practices and maintaining brand tone guidelines while delivering high-quality content and reporting progress to clients and partners.

Qualifications

• Previous experience in a UX Writer or Content Design role (leveraging User-Centred Design principles).
• Experience working with the Government Digital Service (GDS) design principles.
• Proven experience advocating for User-Centred Design.
• Experience negotiating with and influencing senior stakeholders.
• Exceptional written and verbal communication skills.
• Experience working with brand tone of voice guidelines, design patterns, and style guides.
• Working in an Agile or similar multidisciplinary environment.
• Using Markdown or HTML.

Responsibilities

• Create high-quality content (micro- and long-form) that is clear, accessible, and suitable for multi-platform delivery.
• Lead and align content design activities with a user-centred, evidence-based approach.
• Use data and research findings to inform content decisions.
• Ensure content accuracy by collaborating with Subject Matter Experts.
• Collaborate with UX Designers, User Researchers, and Developers.
• Understand user journeys and UX writing’s role in improving them.
• Report on and present work to internal teams and client partners.
• Adopt an evidence-led approach to improve long-form and micro-content for usability, engagement, and conversion.

Skills

User-Centred Design

GDS design principles

Stakeholder negotiation

Written communication

Verbal communication

Brand tone of voice

Agile environment

Markdown/HTML

Tools

Markdown

HTML

Job description

This is a great opportunity to work across multiple different clients in a range of industries, championing the value of User-Centred Design as part of delivery best practice across all digital products and services.

Key Responsibilities

• Create high-quality content (both micro- and long-form) that is clear, easy to understand, and accessible for all audiences across multiple platforms and devices.
• Lead and align content design activities, ensuring teams take a user-centred, evidence-based approach to design and delivery.
• Use data and research findings to inform content decisions.
• Ensure content accuracy by working closely with Subject Matter Experts.
• Collaborate with other teams and specialisms, such as UX Designers, User Researchers, and Developers.
• Understand user journeys and the role UX writing plays in improving them.
• Report on and present work, both internally and to client partners.
• Take an evidence-led approach, continuously improving long-form and micro-content based on user feedback, analytics, and industry best practices to improve usability, engagement, and conversion rates.
• Ensure content follows all relevant legal and regulatory requirements, including accessibility standards, privacy laws, and industry regulations.
• Work independently, to a high standard, as the sole UX Writer within a Scrum/Agile team.

Essential Skills and Experience

• Previous experience in a UX Writer or Content Design role (leveraging User-Centred Design principles).
• Experience working with the Government Digital Service (GDS) design principles.
• Proven experience advocating for User-Centred Design.
• Experience negotiating with and influencing senior stakeholders.
• Exceptional written and verbal communication skills.
• Experience working with brand tone of voice guidelines, design patterns, and style guides.
• Working in an Agile or similar multidisciplinary environment.
• Using Markdown or HTML.

Benefits & Working Requirements

• Compensation & Benefits: Competitive basic salary with an extensive benefits package, including 25 days of vacation per year, private medical insurance, and 3 extra days of leave per year for charitable work of your choice.
• Flexibility: Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with clients and partners.