User Content Designer

Harvey Nash; Livingston; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

Harvey Nash is seeking a Senior Content Designer in Edinburgh for a hybrid role delivering user-centred content across public sector digital transformations. You will collaborate with researchers, service designers and product managers to shape accessible, clear information and end-to-end service experiences.

Ideal candidates have strong experience in public sector projects, proficiency in user-centred design and a track record delivering Discovery and Alpha phases within multidisciplinary teams.

Qualifications

• Senior Content Designer experience in multidisciplinary teams.
• Public sector or government experience (essential).
• Experience delivering Discovery and Alpha phase projects.

Responsibilities

• Lead content design activities across digital transformation projects.
• Translate complex policy, legal and operational information into clear, actionable content.
• Design and improve content across end-to-end service journeys.
• Create and iterate content for forms, guidance, notifications and digital services.
• Work closely with multidisciplinary teams to ensure evidence-led decisions.
• Champion accessibility, inclusion and plain English principles.

Skills

Content design

Public sector experience

User-centred design

Accessibility

Stakeholder management

Job description

Job Description

Senior Content Designer

Edinburgh (Hybrid) | £60,000 - £70,000 + Benefits | Permanent

Are you an experienced Content Designer with a passion for creating clear, accessible and user-centred public services?

We're looking for a Senior Content Designer to join a growing User-Centred Design team delivering complex digital transformation programmes across the public sector. You'll work within multidisciplinary agile teams alongside User Researchers, Service Designers, Product Managers, Business Analysts and Technical Specialists to shape services that make a real difference to users.

What You'll Be Doing

• Leading content design activities across digital transformation projects.
• Translating complex policy, legal and operational information into clear, actionable content.
• Designing and improving content across end-to-end service journeys.
• Creating and iterating content for forms, guidance, notifications and digital services.
• Working closely with multidisciplinary teams to ensure evidence-led decision making.
• Championing accessibility, inclusion and plain English principles.

What We're Looking For

• Experience working as a Senior Content Designer within multidisciplinary teams.
• Strong Public Sector or Government experience (essential).
• Experience working to GDS standards.
• Strong understanding of User-Centred Design and accessibility best practice.
• Experience delivering Discovery and Alpha phase projects.
• Ability to manage stakeholders and influence content decisions using evidence and user insight.

If you're looking for an opportunity to work on meaningful public sector services while collaborating with a highly regarded UCD community, we'd love to hear from you.

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