User Experience Designer

Harvey Nash; Greater London; On-site; GBP 42,000 - 68,000; Full time

Job summary

Harvey Nash Group is seeking a User Experience Designer who owns outcomes for complex projects, shaping scalable design strategies and product direction. You will partner with engineers and product teams to translate user insights into end-to-end designs and design systems.

You will conduct user research, create prototypes, and advocate for accessible, inclusive experiences while guiding design principles across teams to drive measurable product impact.

Job description

As a User Experience (UX) Designer, you own outcomes for one mature project, complex program, or emerging area. You accomplish this by navigating and defining a scalable and sustainable approach to solve difficult problems with limited precedent and/or by developing and evangelizing long-term user experience & product strategy for your team. You influence by guiding the momentum of multiple adjacent design efforts and/or by providing alternative perspectives for your team that challenge prevailing thinking against common objectives and/or by provoking greater divergence of thinking. You apply your expertise by serving as a subject‑matter expert in UX design principles, user‑centered product development methodologies, design systems, and research tools. You collaborate with others to deliver work such as: analyzing or anticipating user needs, resolving constraints, and mitigating potential risks, leading the implementation of a holistic design process, design system, or design language across teams or products, defining user experience / product strategy for your team, and exploring innovative solutions to new or existing problems that explicitly consider and mitigate unintentional harm. You have a proven ability to design products and deliver outputs including the product or platform, and possess the depth of knowledge, experience, and business acumen required to assess and communicate how well‑considered the design work is for appropriateness, longevity, collaboration, scaling.

Responsibilities include:

• Collaborate with engineers to communicate, negotiate, and/or influence design intention. Guide design specifications (e.g., design spec s, mock‑ups, or product models) for implementation.
• Use and propose new, key data and metrics to evaluate product impact, understand the product ecosystem, user trends, and industry (e.g., competitors) by collaborating across teams when developing design solutions.
• Drive improvements in design based on UX testing and stakeholder input and provide input and feedback to engage stakeholders on product design and achieve product goals.
• Build consensus across teams and gain support for design strategy across stakeholders. Communicate design approach to other designers or stakeholders (e.g., product manager), addressing and anticipating challenges and questions.
• Contribute to developing project priorities in alignment with larger project goals, and coordinate allocation of resources within the project. Act on opportunities to expand responsibilities within the immediate product team.
• Create design solutions based on user insights, business needs, and industry trends that further business objectives. Support stakeholders in achieving key performance indicators (KPIs).
• Create innovative design solutions to user, product, and business problems. Anticipate evolving design constraints and communicate rationale of choices related to design solutions.
• Drive a holistic design process, design system, or design language across teams or products. Perform design and testing processes and help develop and generate support for a design vision with partners.
• Guide UX designers in creating design concepts for product ideation and/or user research/testing or conduct research independently to inform design. Seek research insights to develop the appropriate design direction.
• Apply, adapt, and/or define UX design frameworks for user experiences, including principles, patterns, and systems. Leverage writing and design tools to visualize ideas or develop mock‑ups or prototypes to drive the product vision forward. Tailor deliverables based on product or platform requirements independently. Identify and follow writing and design templates, style guides, and accessibility guidelines.
• Propose ideas to improve UX by analyzing or anticipating user needs through collaboration with others, and solve constraints in strategy, product, or technology.