User Experience Design Lead

JPMorgan Chase & Co.; Glasgow; On-site; GBP 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Vice President in Risk Technology to lead end-to-end product design for climate risk experiences.

You will shape user experiences, mentor designers, and foster accessibility across products and services. You will collaborate with cross-functional teams, translate complex risk concepts into intuitive journeys, and contribute to a design system while defining success metrics.

Qualifications

• Proven ability to create visual representations of user journeys such as storyboarding, wireframes or prototypes.
• Experience applying inclusive design and accessibility guidelines to design solutions.
• Ability to develop transformational innovation strategies and customer-centric decisions using north star representations.

Responsibilities

• Own the UX strategy and detailed interaction design for climate risk products.
• Translate climate risk concepts into clear user journeys, information architecture, and task flows.
• Partner with product, engineering, data science, and risk SMEs to define requirements, prototype solutions, and ship high-quality experiences.
• Design dashboards and decision-support tools that balance transparency, explainability, and usability for expert and non-expert users.
• Plan and run research (interviews, usability tests), synthesize insights, and iterate based on evidence.
• Create wireframes, prototypes, and high-fidelity UI; contribute to and evolve the design system.
• Define and measure experience success metrics (adoption, task completion, time-to-insight, trust/clarity signals)

Skills

Visual storytelling

Inclusive design

North star representations

User journeys

Job description

• Locations 315 Argyle Street, Glasgow, Glasgow City, G2 8AT, GB
• Job Schedule Full time

Job Description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. This role is to lead end-to-end product design for climate risk experiences—turning complex climate, hazard, and financial risk data into intuitive workflows that help users assess, manage, and act on risk.

As an Experience Design Vice President in Risk Technology, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Own the UX strategy and detailed interaction design for climate risk products.
• Translate climate risk concepts (e.g., physical and transition risk, scenarios, exposures) into clear user journeys, information architecture, and task flows.
• Partner with product, engineering, data science, and risk SMEs to define requirements, prototype solutions, and ship high-quality experiences.
• Design dashboards and decision-support tools that balance transparency, explainability, and usability for expert and non-expert users.
• Plan and run research (interviews, usability tests), synthesize insights, and iterate based on evidence.
• Create wireframes, prototypes, and high-fidelity UI; contribute to and evolve the design system.
• Define and measure experience success metrics (adoption, task completion, time-to-insight, trust/clarity signals)

Required qualifications, capabilities, and skills

• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision‑making

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.