Referral Management Administrator

Transformation Unit; Acton; Remote; GBP 31,000 - 32,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking a data administrator to perform accurate data input on the PAS and multiple databases, and to manage referrals in line with SOPs. The role requires GCSE-level English and Maths and IT proficiency including ECDL.

You will monitor referral delays and report to the PAC supervisor, contributing to efficient patient administration across sites. Join LNWH to support a busy NHS trust with a focus on quality data practices and streamlined

Qualifications

• Knowledge, experience, understanding of data protection.
• Experience of data entry.
• Education to GCSE in English and Maths.
• ECDL or equivalent experience in IT systems.

Responsibilities

• Accurate data input on the patient administration system (PAS) and multiple databases.
• Uploading and processing referrals (external and internal) in line with standard operating procedures.
• Monitor and elevate delays or problems in the referral process to the supervisor and assistant PAC manager.

Skills

Data entry

Database management

Education

GCSE English

GCSE Maths

Tools

ECDL

Job description

Employer London North West University Healthcare NHS Trust Employer type NHS Site Central Middlesex Hospital Town Park Royal Salary £30,630 - £32,346 Inclusive of HCAS Per Annum - Pro Rata Salary period Yearly Closing 04/11/2026 23:59

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us #WeAreLNWH

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

• H onesty
• A ccountability
• T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”

Right to Work

If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.

Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK .

Job overview

The post holder will be required to undertake a range of tasks including accurate data input on the patient administration system (PAS) and multiple databases, and the uploading and processing of referrals (both external and internal) in line with standard operating procedures. The post-holder will also be required to monitor and elevate any delays or problems in the referral process to the supervisor and assistant PAC manager.

Main duties of the job

For full details of the main responsibilities and requirements of this role, please refer to the attached Job Description and Person Specification.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

Person specification

• Knowledge, experience, undestanding of data protection, experience of data entry,
• Experience of working as a team
• Education to GCSE in English and Maths
• ECDL or equivalent experience in IT systems

Skills and Abilities

• Excellent attantion to detail, Excellent interpersonable skills

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.