User Centred Design Principal

Made Tech Limited; Bristol, Greater London, Manchester, Swansea; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Paid counselling

Financial and legal advice

Job summary

Made Tech Limited is seeking a User Centred Design Principal based in the UK to lead significant client engagements. This role requires proven experience in user-centred design and the ability to effectively engage with clients, bringing thought leadership to projects.

The successful candidate will collaborate with teams, leveraging design capabilities to improve public sector services. Responsibilities include overseeing project delivery, mentoring team members, and participating in business development activities.

You will play a key role in ensuring client satisfaction and shaping solutions that enhance Made Tech's impact on public services.

Qualifications

• Eligibility for SC clearance requires 5 years continuous UK residency and employment history.
• Experience in user-centred design and client engagement.
• Proven ability to lead teams and projects in a public sector environment.

Responsibilities

• Lead user-centred design aspects for client engagements.
• Develop capability of the practice to meet business needs.
• Coach and mentor team members to achieve engagement outcomes.

Skills

Leadership

Commercial skills

Job description

Office: Bristol, London, Manchester or Swansea.

About Made Tech

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

Our User Centred Design Principals are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients.

We believe that great delivery stems from:

• a thorough understanding of our clients and their needs
• strong practice skills and subject matter expertise
• excellent leadership
• a clear vision of lasting and effective change in a public sector environment
• the ability to translate meaningful strategy into effective implementation

We expect our User Centred Design Principals to bring all of this and to enthuse our design teams and clients with the same passion.

The successful candidate will lead the user‑centred design aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate.

They will bring thought leadership and best‑practice, honed through hands‑on experience in both the private and public sector. They will work with user researchers, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes.

They will often be responsible for translating a product vision into a UX strategy that can deliver a category‑leading user experience, driving impact and reach across multiple user groups.

Working in an Agile delivery setting alongside product designers, the User Centred Design Principal will oversee and be responsible for the hands‑on delivery of usability improvements and end‑to‑end journeys across all channels including app and web.

They will be comfortable blending the just‑in‑time delivery of key design artefacts into the delivery teams with continuous discovery and ideation of longer‑term features and usability improvements.

They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction.

In addition, our User Centred Design Principals are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.

Key responsibilities

Our User Centred Design Principals are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business.

User Centred Design Principals are responsible for the practice and service line‑specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.

The right person for this role will do this by combining their design experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.

Your role at Made Tech

• Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
• Assess project performance as a part of the billable delivery team, QA design deliverables and outcomes, and ensure client satisfaction.
• Deliver design elements alongside client and Made Tech delivery teams
• Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
• Act as a UCD authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
• Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector
• Participate in business development activities, including bids and pre‑sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
• Undertake people management responsibilities, including performance reviews and professional development of your engagement and and practice colleagues
• Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events

Skills, knowledge and expertise

Throughout the interview, we’ll be assessing for skills in the following areas:

• Leadership
• Commercial skills, growing our practice

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years’ continuous UK residency and 5 years’ employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Here are some of our most popular benefits listed below:

• Paid counselling – we offer paid counselling as well as financial and legal advice

Location:

Any UK Office Hub (Bristol / London / Manchester / Swansea)

Join us in our mission to use technology to improve society for everyone.

We’re also committed to building a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, and we encourage people from underrepresented groups to apply for roles with us.