Head of Experience Design

Made Tech Limited; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits platform

Remote working options

Paid counselling and financial/legal advice

Pension with 8% employer match

Job summary

A leading technology services firm in Greater London is seeking a Head of Experience Design. This role involves leading a team to craft user-centric, data-driven solutions for public sector clients. The successful candidate will drive business development, oversee project deliveries, and enhance client relationships. They will also mentor and manage consulting teams while ensuring the practice meets revenue and utilization goals. A background in public sector digital transformation is essential for this role.

Qualifications

• Deep understanding of public sector challenges.
• Ability to establish trust with senior stakeholders.
• Experience leading high-performing teams.

Responsibilities

• Develop capability to meet business needs and accelerate practice growth.
• Manage revenue, margin, and utilization of the practice.
• Oversee complex digital projects and collaborate on market-ready solutions.

Skills

Public sector digital transformation

Data-driven solutions

Leadership and people management

Business development

Consulting team management

Job description

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business.

We believe that good design, research-driven policy, technical excellence, continuous innovation and improvement, and effectively managed change can significantly enhance citizen and user experiences, bolster the resilience of public services, and help to improve the applications that deliver essential services to our society.

The successful candidate will lead the practice to help us to develop and support the sale of a set of differentiated offerings covering Experience Design, for a wide range of public services. They will develop a team of UX Designers, Interaction Designers and User Researchers to engage with our clients on their business priorities and challenges, and they will guide and monitor client engagements across Made Tech.

In addition the Head of Practice will be responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee client deliveries and be contributing up to 50% of time to billable project activities, to help ensure quality and drive the sharing of best practice across our engagements and industries.

This role reports directly to the Head of Strategy & Design Service Line.

Key responsibilities

• Our Head of Experience Design is a member of the Strategy & Design Service Line leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of both the practice and wider business.
• You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, service line, industry and delivery heads to drive excellent services for our Public Sector clients. You will also be responsible for the output of your team working on client projects, proposals and capability development.
• The right person for this role will do this by combining their technical discipline experience, leadership skills and industry network with Made Tech's unique experience of delivering digital services and digital transformation for the Public Sector.

Skills, knowledge and expertise

Clients:

This role requires a deep understanding of public sector digital transformation and the ability to bridge the gap between commercial innovation and government challenges. You must be able to establish yourself as a trusted advisor to senior stakeholders by delivering user-centric, data-driven solutions.

Leadership:

The focus is on operational and people management, specifically the ability to lead high-performing consulting teams while maintaining a profitable cost centre.

You will need to grow a practice through talent mentorship, supplier management, and cost-effective delivery models.

Practice

Business development and strategic execution, requiring experience in creating market-ready propositions that solve specific client needs.

It involves collaborating with sales teams to meet organisational goals and overseeing complex, multi-disciplinary digital projects.

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

👩💻 Remote Working - we offer part time remote working for all our staff

🤗 Paid counselling - we offer paid counselling as well as financial and legal advice.

📈 Pension - 8% employer matched

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Ideally, no more than 30 consecutive days spent outside the UK within the last five years. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Location:

Any UK Office Hub (Bristol / London / Manchester / Swansea)

Department:

Join us in our mission to use technology to improve society for everyone.

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening.

This is a 25-30 minute call with someone in our talent team who is hiring for the role.

Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent.

You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 – 60 minutes and the format may vary depending on the role.

If you progress, you’ll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour.

Final conversation with one of our exec members.

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