Used Car Sales Manager

Group 1 Automotive; Hartford; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Referral bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Used Car Sales Manager to lead and develop our sales team across multiple UK dealerships. You will maximize direct selling time, oversee inquiries, and drive a structured sales process with a strong emphasis on exceptional customer service.

Join a growing automotive group that values leadership, performance, and a customer-centric culture. The successful candidate will work across sites, guiding staff and delivering outstanding experiences for customers and

Qualifications

• Proven leadership of sales teams in a retail or automotive environment.
• Strong customer service orientation with a focus on client experience.
• Excellent negotiation and closing skills with a structured approach.

Responsibilities

• Supervising and coordinating activities of sales staff.
• Ensure maximum direct selling time.
• Handle sales inquiries effectively.
• Lead and develop all sales executives to be focused and structured.
• Resolve operational issues with a customer-centric mindset.
• Provide guidance and training to salespersons on prospecting, follow-up, and closing.
• Establish administrative procedures to smooth sales operations.
• Negotiate at all levels with strong leadership.

Skills

Leadership

Sales management

Negotiation

Customer service

Team supervision

Time management

CRM software

Tools

CRM software

Job description

What you'll do day to day

• Supervising and co-ordinating activities of sales staff.
• Ensure maximum direct selling time.
• Effective handling of all sales enquiries.
• Lead and develop all sales executives ensuring they are focussed and adopt a structured approach.
• Ensure that all operational issues are resolved in a customer centric manner in the shortest possible timeframe.
• Provide guidance and training to salespersons to improve their job performance with particular emphasis on:
• Prospecting, customer follow-up and closing deals
• Time management.
• Establish administrative procedures and policies to assist the smooth handling of all business and adequate sales record.
  A hands on leader and financially aware
• Ability to negotiate at all levels with strong leadership skills
• Motor Industry experience is preferable
• Ability to work to timescales effectively
• Keen eye for detail, good communication and a passion for delivering great customer service
• Strong industry knowledge
• Ability to work under pressure
  Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. Fun, exciting, rewarding work. Join us for the ride. Working with world-class brands as a Used Car Sales Manager you'll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask