Urgent Mental Health Helpline Administrator

Kent PLC; Canterbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking a Band 3 Administrator to support the Urgent Mental Health Helpline (NHS 111 Opt 2). The role focuses on customer service, diary management, meeting organisation and maintaining efficient systems, with supervision and appraisal from the line manager.

You will liaise with stakeholders, ensure communications standards are met, and help run day-to-day operations of the service for people needing urgent mental health support.

Qualifications

• Empathy and compassion in interactions with service users.
• Professional and flexible attitude with good communication and interpersonal skills.
• Ability to prioritise workloads and work to agreed timescales.
• Diary management and organising meetings/events.

Responsibilities

• Organise own work and support day-to-day running of the service.
• Manage diary and arrange meetings & events for the team.
• Maintain efficient working systems and support performance management.
• Liaise with internal and external stakeholders on behalf of the line manager.
• Meet and greet visitors and ensure contact details are up to date.

Skills

Empathy

Communication

Teamwork

Prioritisation

Job description

Exciting opportunity for Band 3 Administrator to join the Kent & Medway Urgent Mental Health Helpline- NHS 111 Opt 2 service. The service provides access to urgent and emergency mental health services for people who are experiencing urgent mental health crisis. The administrator role is a vital role in supporting the Urgent Mental Health Helpline with the day-to-day running of the Service including organisation of work for self and other team members. The focus of the role is on customer service, organisation e.g. diary management and organising meetings & events, maintenance of effective and efficient working systems and supporting business and performance management.,

• It is important that the successful applicants exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has initiative, good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
• You will be self-sufficient and required to manage own workload and mainly work without supervision on a daily basis but this is readily available
• Post-holders will be able to adopt a systematic and proactive approach e.g. ensuring previous documentation is available for follow up review
• Manage time effectively ensuring systems and processes are efficient and do not duplicate each other or overlap with other team members tasks
• You will work autonomously but will receive regular supervision and appraisals by their line manager
• Meet and greet either by phone or face to face - welcoming visitors in courteous/prompt manner and check contact details are up to date.
• Liaises with internal and external stakeholders on behalf of line manager, colleague or team member
• Ensure KMMH standards are adhered to in terms of all communications and timescales when answering the phone, the message to the caller and promptly redirecting where appropriate.
• Scrutinise and process email inboxes, determines urgency and importance and takes appropriate action
  We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.